NexGen Heating and Air

NxGen came out the next day and installed my new AC. They were very professional and took the time to explain everything to me. I was very satisfied with the service. Our old AC couldn't keep up with the Houston heat. This new unit so far hasn't flinched! I know we haven't had a super hot day this year, but it's coming and I can't wait to see how well the new unit can handle it. Thanks for all the help!

Nxgen takes amazing care of their customers and gives high quality service and products. Our A/C went out and I was struggling in an 85+ degree house due to being pregnant. A few days later we called NxGen — they came out the same day and prioritized us due to my pregnancy. They put us in a nice hotel so we would be comfortable and finished installing a complete new system by 12pm the next day. They didn't have the unit we needed in stock so they upgraded us for the same price. Within 5 min of turning the AC on, our house was cooled. They even walked around to make sure each room was getting the right amount of AC and got rid of any hot spots. They also gave us a smart thermostat we can control from our phone. They keep following up to make sure everything is working perfect. Kamarin was extremely kind to us and we couldn't be more thankful for finding this company. They also stand behind their products offering us a transferrable 5 year labor and 10 year parts warranty. This is a local, experienced business you can trust!

My system failed and I was referred to NxGen by a family member. They arrived the same day to troubleshoot and quickly knew the problem. The house is 30 years old with the original system. I decided to do a complete replacement. I received an excellent price and they installed the next day. Very professional crew and performed an excellent install. They went above and beyond by replacing wood supports that were found bad after the removal old the old system and added additional material to ensure the intake vent didn't drawl unfiltered air. I now have a sense of confidence in my system and my NEW AC professionals. Thank you NxGen.

Austin and Kyle from NXGEN came out to my house to service my AC/Heater within 24 hours of contacting them. They not only addressed the issues I needed them to, they went above and beyond by fixing a gutter that had detached from my roof! These guys were on it and did an amazing job for a very fair price! I would recommend them for all HVAC and Roofing needs and I will be using them for all of these in the future!

I paid $15,000 for (1) 4-ton HVAC unit including new ducts in December 2021, this includes my purchased tankless hot water heater that is itemized on the estimate and final invoice. 4 months later, they have not installed the tankless. I have 5 messages of “tomorrow” we will come. It is not even summer and already the AC tripped and now the secondary drain is dripping, which means the system is already clogged. When I call the company phone number on Google, it rings once and disconnects. I cannot imagine a worse company to hire.

I just had a great experience with NXGEN. My technician Kyle was very communicative prior to his arrival and did a great job with my furnace check up. He even identified a potential issue with my a/c, which was not part of his original scope. He was very professional, courteous, and knowledgeable. I highly recommend these guys the next time you need HVAC work.

AC went out early morning on a Sunday. Googled who was available 24/7 in my area and NXGen popped up. Called and the lady who answered was very nice despite having to take a call at 6am. They were able to fit me in for service/repair same day and within a decent time frame. Mr. Tony was my tech and was super nice and knowledgeable. Will definitely use NXGen again!

Very professional from the time of booking, taking payment and until the tech is done. The let you know when they are on the way, they wear their mask in your home & I loved that my diagnostic was free and that I was told what the cost would be before doing anything. They got my heater up and running in one visit and I was pleased with my service!! The lady on the phone was always very very sweet & booking my appointment took no time!! I recommend them and their prices are very reasonable!

Excellent company to hire. They replaced our entire A/C including ducting and were very professional, respected both the home and yard. Kyle was very informative and quick to answer any questions I had. Very responsive to trouble calls as well (one not their fault and one mine). One call was same day, one was next day early morning. In the Houston area its normally difficult to find that kind of service level for HVAC. Not with NXGEN and especially not with Kyle. I highly reccomend you give them a chance.

This company is incompetent. They were so friendly and helpful when the A/C system needed to be replaced and then 15 months later, we find that that the motor in the A/C was not installed correctly. The A/C started making this awful noise and after we had another contractor come out, we found out that it was installed wrong. It caused $1,000 in damage on a system that was less than a year and a half old. It should have lasted years!! I will never use them again and I will tell everyone to use Hal Watson!! They are honest, smart and actually know what they are doing.