Serna Refrigeration Heating

Awesome job and great customer service!!! Serna Refrigeration & Heating replaced my old heater and did an excellent job. I definitely recommend them to everybody. I'll be calling them to do my air conditioner next. Thanks guys! Josh Miranda

We don't understand the negative reviews. My wife and I had John Serna install an air conditioner 5 or 6 years ago and we continue to be pleased. We have not had issues over the years and when I've telephoned for a Preventive Maintenance visit every year or so, they have always responded very quickly.

Serna refrigeration did a great job with the conversion to refrigerated air at our home. They were very professional and knowledgeable . They replaced our duct work as well. They took the time to teach us how to properly use the thermostat . I would highly recommend them to others.

I highly recommend Serna Refrigeration Heating for your air and heater needs! I had a problem with my air conditioner, I called around first to other businesses in EL Paso and no one could show up until 6 hours later and one business told me the next day. I called Serna Refrigeration Heating and they sent someone to my house within one hour and fixed my air conditioner within 30 minutes. We are a military family and I have referred all my Fort Bliss friends and family to them and they also were very satisfied.

I bought a new air conditioner with everything new.i actually bought copper and plastic hose but they didn't put the new one they left the old one.so that old hose started leaking and for 3 weeks it leaked into my roof untill inside a bubble appeared I called them 4 x they said they would come fix it after the 3 time they came but never changed the hose after they came cuz I told them the air felt hot! The guy who came who actually fixed it showed me the old hose and said that was the reason I had a water bubble in my house.just called them agin if nothing is done I'll take other actions.they seem not to care! I paid $800 to have it installed right with new hose but they didn't do it .. and owner said I'll call you tomorrow it's been 6 months or so!

I had this company install my AC and they didn't install a filter assembly, instead just laying a filter over the hole. I didn't know what was missing when they asked me to inspect it and the coil ended up getting coated in dirt and fur on the inside. When I called the company after I started having problems, they refused to back their work and I had to pay another contractor over $500 in order to get it repaired. These guys aren't worth the time and money and it's a travesty that they get away with such shoddy work.

Excellent job on the conversion to refrigerated air. Best prices in town and very dependable. Customer service was exceptional and job was done quickly and neatly. Would definitely recommend to everyone!!!

Best prices and Quality Work! Wow! I wish more companies stood by their work like Serna Heating and Cooling would! I am a life customer now!

They failed to show up at an appointment and did not even bother to tell us in advance.

Great service, and fast.