My Guys Plumbing Heating & Air

Hold on to your pocket book cause they are going to get it. Was charged $421.70 to install an a/c capacitor that cost $13.95 on Amazon. It took a total of 35 minutes for the entire job and said that it was an "act of God" so the home insurance would not pay. I want be renewing my insurance either.
Since posting this review, I have received a call from My Guys to discuss my a/c charges. They explained their charges and I pointed out my disappointment. To my good fortune they agreed to what I felt was a reasonable charge. Due to their quick response, I will look to them for future business.

They were very professional from the quoting of the installation of the new heating and air units(no surprises or hidden fees) to actual installation. They were on time, friendly, ready to work, and very respectful of us and our property. Charlie Long and his team did a wonderful job.

Isaiah was the technician that serviced our AC. We were very impressed with the promptness in responding to our initial call and his promptness regarding appointment time. Matter of fact, he called to see if he could come early. How often does that happen?! Isaiah worked steadily, never stopping until job was done. He seemed very knowledgeable and was very kind and patient in explaining the problem. We will most definitely use My Guys again and highly recommend them.

We utilized My Guys through our home warranty for possible coverage. Isaiah was very knowledgeable and friendly when he came into our home. His honesty and professional demeanor was greatly appreciated. Thank you very much for the proposal and you will certainly be recommended to others.

Burst pipe during the freeze, woke up to a gusher. Within 30 min of my call, help was here.

Our home warranty sent them out and the gentlemen basically brushed all my concerned out the door. Her really didn't want to do the job correctly. Even told us one of our air ducts was pushing little air thru but didn't tell us why it wasn't really working. Turns out a vent was closed and a motor was broke. we only know this because we had another a/c company out. Will never use them again. They just wanted my money.

Couldn't be happier! Our technician Joe was very punctual. He quickly diagnosed the problem, fixed it on the spot, and gave clear and concise information and recommendations. I've never experienced such a quick and easy service call...Loved it!

I’m a new home owner in harpers landing. Had an issue with a heating furnace - would trip carbon monoxide sensors. Called My Guys in the afternoon and they were prompt on location within a few ours. Charles was very knowledgeable - fixed the issue, explained to me the whole system and how to maintain it. Such a time saver having a local trusted service provider.

EWARE!!! This is the first ever review I have written, but wanted to save someone else who may get taken advantage of. I filed a claim with home warranty. My Guys said I have a leak in the coil and the new coil required modifications to the system that was not covered by warranty. So it was going to cost me $1500 to replace the old coil or for $2000 additional, I can get a whole new system. I called My Guys to get an explanation of why it was going to cost $1500 if they are just replacing with a similar coil. The response was vague at best. I ended up getting a call from the owner. When I challenged him on this, he got mad and was yelling over the phone at me. I've never had a company yell at me, and it was the owner!!!

I said I would not do business with them after that. Got someone else out, and they said the was a tiny leak in a fitting that just needed to be tightened. They fixed the leak and added Freon for my $75 trade call fee. Works great now.

So they exaggerated the leak and tried to set the quotes in a way that I would be crazy to not pay and get the new system. Complete scam!!!

Alex Gutierrez was the tech that arrived to fix our AC. Not only was he 30 minutes early, but had everything running in less that one hour, even with all my questions. He was personable, polite and courteous. And if this is how My Guys treat their customers, We will be sticking with them!