Trane Supply

Just showed up to Trane in ( Carrolton ) five minutes before they close , Ester first one to greet and the first one to offer her help when above and beyond to help me at a time when most people would run took the time to go in the back and find me what I needed for an emergency call to make sure that I had air for an elderly couple. I don’t normally leave reviews but in her case she deserves one as well as a raise for her technical expertise and customer service skills. I can’t tell you how much I appreciate the help that she gave me this afternoon!!!
Thanks
Joe T
Air and Heat Hospital

Very helpful counter staff!
They have had everything I've needed so far and carry an extensive product line of high quality tools!
Trane Supply does not cater to homeowners.... just service professionals... so some reviews reflect that.

Counter sales sucked today. You Need to hire people that aren't lazy. If it wasn't from carrier trane would be dead last. Trane used to be top notch in the 90's and early 2000's. The counter sales guys had hvac experience and knew what parts you were looking for. You had great tech support and training. When I'm waiting in line and I'm next and your employee ask for a easy one like will call to skip over me that is just lazy. If someone is at the sales counter and doesn't want to help and is not doing anything put them in another room.

Ordered a part for my customer June 28 2016, its been over 3 months and I still dont have the part on a 4 year old system. All i keep getting is they are changing manufactures. In the mean time I have an upset customer that they dont care about.

Didn't know it. You can shutdown on site. Unloading to awhile. The staff is friendly & professional. If you are delivering sappi, get there early.

Worst customer service in the entire HVAC industry. It's terrible, jumbled up mess trying to get anything done.

My experience was great today with brandon at the sales counter he helped me very much with warrantys i hade great service

Bad customer service only two people at the counter six open spot bad management

Wrong TXV provided for Trane A/C 5 Tons evaporator coil, people need to wake up & work smart, taking a lot of days to get our A/C working in this hot summer in TX.

Great place to find parts for contractors. Long wait.