Bell Mechanical Services

Fantastic company, Bell is a true partner when it comes to their customer service. They came in and truly listened to my problem with the new home and identified and fixed the technical problems. Scott the owner personally gets involved and ensures that the work that needs to get done, is not only done but done right. Not to mention his staff, I have had to have his company out here for the repairs a couple times and each time they are professional and courteous. Highly recommend this company for any HVAC needs.

Much like my career industry (Auto Repair), many HVAC companies have a bad reputation, because people "feel" they are being taken advantage of or constantly lied to. While this may be true for some companies, I can tell you there are good companies out there that will do honest work.

I am a strong believer in giving credit where credit is due. Bell Mechanical is a fantastic company. Our HVAC system was installed by them about a year and a half ago. We've had a couple (very minor) issues since then. They have been prompt, responsive, and rapid to resolve issues. Multiple techs have come out, but Joey has been here a couple times. Joey is always on time, quick to resolve issues, and more than willing to thoroughly explain the issue. I have never felt pressured, lied to, or seen them just put a "bandaid" on the problem. Bell Mechanical will definitely continue to get my business for the foreseeable future.

Brought into home to work on dryer vent they installed which had a trash bag left from construction. Mold was on top plate and down laundry wall due to incompetence. Some time later they were called to check on why vents had condensate building to which an employee arrived wearing sweat pants with socks and flip flops. Absolutely unprofessional. $89 service charge to tell me that the vents had condensate around them due to being done incorrectly - then followed up by telling me the job was done right. Told nothing would be done and that insulation was put back - wet - until supervisor called me and I paid more money.

Bell Mechanical is a trustworthy company that has talented technicians who don’t try to up-sell or suggest products or services you don’t need. Their customer service personnel are professional and accommodating. Bell’s prices are fair reasonable. All of these are attributes rarely found in the HVAC industry!

Friendly workers. Thorough and share their knowledge with you to help you in the future. Anytime they have come to my home super friendly.

BUT…

Recently and previously the people that I interact with on the phone.. especially one lady sooo rude. I had a part on back order and no air conditioning after I paid $400 for Freon until my part came in. It didn’t even last 24 hours. I called them to explain it didn’t last 24 hours. I have health conditions that make heat an issue for my conditions. I explained I had paid $400 the day before and that I have them service my AC twice a year $265 or so each time. I asked as a customer could they please come back out and add Freon. She told me sure but we will charge you again. I said ok I’m a regular customer and this didn’t last 24 hours could you do the right thing and just come and do it. I explained I don’t have $400 a day. She told me no and if I didn’t like it maybe I should stay in a hotel. Unfortunately my home was built with them having the contract on the warranty so I use them. When I called to check on my part to see if they had an estimated time frame, she again told me not to call her she would call me, and she makes all calls about parts by 10 am. I politely told her that I would probably call every couple of days to make sure it didn’t fall thru the cracks. After nearly two weeks I called at 3pm (after 10 am) and finally got a different lady who said oh yes your part will be here tomorrow would you like to schedule it to be installed! Point is, obviously she wasn’t going to call me.. it was after 10 am. I’ve dealt with her before she is always rude. She seems to have a power trip. I can say that I was always polite and she was always rude. She even told me that I should expect this bc my unit is old… it’s not even a full 4 years old!!! I wish I remembered her name.
I no longer care that they have the warranty on my AC. I WILL NEVER USE THEM AGAIN! And I’d advise anyone else not to use them if you don’t have to.

Bell Mechanical services installed the HVAC in my new home. The heater has never functioned correctly. In fact it didn't even work when we turned it on the first time it got cold in DFW. So far they have been out to my house 12 times. here is a list of issues.]
1. The burners were not manufactured correctly.
2. Bell damaged the Flue (leaking CO into my attic which shares the same floor as my second floor.
3. Wrong speed cap on top of the Flue (low speed replaced to a high speed)
4. The gas valve had to be replaced because it wasn't opening all the way leaking natural gas into the house (We had the fire department, a plumber and Bell out for this one.) The Tech from bell said it CANNT be the Furnace. After the part was replaced no more smell.
5. They added bends to the flue because they stated that the flue is in the wrong spot and its the Builders fault.

Needless to say they have been out to my house ten or twelve times. They want to come back out I am sure to add a 5 foot extension. Which will require support cables! The problem is we haven't had much wind. So if it was the builder and a flue problem we shouldn't have a error with NO WIND.

Needless to say... Use them at your own risk. They may be a great company if your the purchaser, but if they installed your system in a new home. I would buy a different house and save your self the grief. Monday its suppose to be negative 3 degrees here and what is keeping us warm are space heaters that we bought because the Furnace that Bell Mechanical installed in our New Home... is less useful than a sack of rocks.

Great service and was up and running quickly. The only problem was the tech told me he wasn't vaccinated. Since he comes into customers homes Bell should require their service technicians have the vaccinations.

Been using Bell for 5 years 2x a year for normal maint. Had AC break recently. They told me they had to source part from China and TBD when they could get. Saw another HVAC company down the street, googled their reviews which were good. They stopped by after, went to truck to see about part, and came back to install that PM. They also said Bell who did install used the cheapest parts. Had prior issues but stuck with them as they put in all the AC's in development. New company also got part in warranty when Bell said it was out of warranty. Will not be using Bell again.

Horrible customer service. This company installed the unit in our current home and we have been having issues with cooling since day one. They always sent out a service tech who would say it's low on freon replace it and move on. Now that we are out of warranty they are not doing anything to fix the underlying issue. Very frustrating as no one at this company seems to be helpful in any regard.

I am Blake Lindsay, a manager with Envision Dallas, formerly Dallas Lighthouse for the Blind. Over the years we have received excellent work and service from Bell Mechanical, including several large AC and heating units installed at Envisions' two Dallas facilities. Bell Mechanical's workmanship and customer service is superb. I would highly recommend them to other nonprofits, companies, family and friends. Doug Sealock is the representative we have worked with over the years. He is maximum thorough on communication and we appreciate his excellent work. He even has a super sense of humor. If you have a Heating/AC need, you will be pleased that you hired Bell Mechanical Services. Blake Lindsay, Envision Dallas