Superior Air Repair

The capacitor on our AC stopped working during the heat advisory period. Since this happened on the Sunday before the June 19th holiday and during peak time for AC service calls, we were initially told that the first opening would be Friday. We were surprised and grateful that they were able to work us in on Tuesday, 3 days earlier!

The technician who came out, diagnosed the problem, fixed it and had our AC back in working order on Tuesday, 3 days earlier than expected. While at our home, he also inspected to make sure everything else was working well.

We are former EcoZapp customers who were at a loss when EcoZapp closed without warning. Superior Air Repair stepped in to take care of former EcoZapp customers.

The blower motor for our HVAC system went bad several weeks ago during some humid 80+ degree weather. Superior was out quickly to diagnose the issue and the service manager went above and beyond for us and spent days on the phone trying to get parts when none were to be found in the United States. The office staff is kind and professional and the technicians are courteous and knowledgeable. We have used Superior for five years now and will continue to do so!!!

Highly recommend this company and will use again for any HVAC issues. The technician was professional, friendly and helpful in resolving my issues. The price was very fair.

We discovered our A/C was out around 7and informed our landlord. A technician was at our house within an hour. We were up and running within an hour of his arrival. He was also very friendly and courteous. Thanks for the help.

Roger V was out yesterday for my Spring Preventative Maintenance. He was very polite and helpful! He explained (was very thorough) how my HVAC system works!! I finally know how to work this system after purchasing from another company 5 yrs ago that didn’t explain the unit!

Very pleasant gentemen. Went over any issues and patiently answered all my questions knowing I was new to having a gas furnace. Highly recommended!

This company charged me over 400 dollars to check out $ AC systems at my fourplex. Not only did they not tell me anything, other than which AC's were broken and which were fine (like I didn't know that) They charged me over time because it took their technician longer to do the work than what a general check up takes. Then they quote me hundreds of dollars to fix one of my systems, that ended up being a faulty thermostat. I would never recommend this company ever.

As a loyal customer of Superior Air, I am reaching out to share with you my positive experience I’ve recently had with your company.

I have been a loyal customer for many years getting my A/C serviced and maintained by your skilled and professional technicians. They are truly the heart of your business and have always provided me great care. Because I do business and host events at my home, it’s critical that I can resolve any air conditioning issues quickly to accommodate my guests and clients at my property. The night that my previous A/C failed, Jason, the technician on call did everything to assess the situation and make me feel comfortable while hosting a house full of guests. He was calm, professional and considerate to everyone that evening, although he was completely soaked from working in the severe weather and rain. He kept me calm, my guests calm, and diagnosed the issue quickly.

The purchase of my new A/C unit I made from your salesman Steve was a super smooth transaction from the original quote, follow up calls, to the final decision to move forward with a new unit. Steve is not only professional and knowledgable of the units he sells, he’s also personable, and relatable. Steve understands his customers extremely well, as a new unit is a large and long term investment. Kudos to Steve for being available to assist me even on the day of his daughter's A&M graduation. I am thankful to have developed a great relationship with Steve and Superior Air.

I’ve dealt with various A/C companies and have always chosen Superior Air for the prompt customer service, on call and skilled techs that have quickly been able to diagnose issues with my previous unit. From next day follow up calls to handwritten thank you notes I receive after maintenance visits, I have always been able to count on Superior’s excellent customer service.

After my older unit went out, I thought I would be waiting for a long time given the current shortage of units. That wasn't the case. Steve, Mack and his team at Superior helped me to get a new unit installed within a couple of days. They were quick, efficient, and the whole team had us up and running in no time. Mack’s background & technical experience, care and professionalism can’t be beat. He’s the real deal when it comes to getting the job complete and done efficiently.

Unfortunately, the new unit had a manufacturing defect which became apparent right away. Naturally, this situation was not ideal, but Superior Air has gone above and beyond to make it right. Not only did they make an immediate repair to the unit to get it functional, but I am now excitedly awaiting a complete new unit which is due to be installed later this week! Superior Air has bent over backwards to ensure I am completely satisfied.

I’ll be recommending Superior Air to my friends, colleagues, and fellow BCS chamber members in the Bryan-College Station community. Carl, please share my appreciation with Steve, Mack, Jason and your team of techs for always providing me excellent care that I can trust. You treat your customers like family and I’m happy to be a part of the family.

Best regards,
Cheri Hendrix Blankenship
Bryan, Texas

Made the switch to Superior - had recommendations from friends. Superior came recommended for Trane and I went with them. I had one unit not cooling at all, and the others I though were fine. Ended up with 2 coil leaks - one empty and the other one low. Leaks obvious when they pulled out the old ones. Price for the parts was fair and so was labor and freon. Ran into another issue with a breaker on one unit and fixed same day....then on a Sunday 2 days later one of the units went out again. Capacitor blew - probably due to the electrical issues with the unit a few days earlier. Out at house with parts and replacement in 2 hours for a very fair price. I am a continuing customer for sure. Great service, polite all the way around, and responsive to my request. - Follow up - still happy 2 years in with the service, responsiveness and the technicians.

Superior is the best group in the Brazos Valley IMO for all residential A/C service, maintenance, and install. We have used them for all our homes and they are always quick to send service techs out (even after hours) and very easy to work with.