Robert Madden Industries Ltd

I hope Carrier express cones to Austin and puts yall our of business. You got employees standing around watch wilhike CUSTOMERS struggle to load busted equipment you just dropped off.

RMI is a terrible vendor. They have lost my orders. They order material that I only asked for a quote on. It took them an 1.5 hours to load up 3 package units for me. They are very slow and inefficient on getting quotes. Typically half to wait at the counter even if someone is freed up. I only go to this vendor when I have to. Unfortuanely they are the only Carrier vendor in town.

Have an EPA license and they will sell me all the freon I want. Yet without a state license they won't sell me an electric motor to fix the squirrel cage fan, for a water cooled Carrier air handler. What does a state license have anything to do with that? Will buy it off Amazon and have it tomorrow for $200. Just thought I would support local business. Apparently they don't want my money.

Had the parts I needed. But definitely the slowest service I've ever had at any supplier. Took me 3 hours to get in there and order a compressor

Horrible location not enough room

Great service. They have been around a long time and know how to take care of their customers. Carrier, Bryant and all the options for HVAC contractors.

12+ yrs of exceptional service

Dealt with Chris at the desk by the dock. He has been very helpful every time I have come in there. Keep it up!

A great place to get your A/C and heating parts and service they are well stocked

It's not as bad as the north Austin store. But it's better than the south Austin store.