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Austin Refrigeration & Air Conditioning Reviews - 39

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Tamatha Tomeff

Great experience with technician. Was able to pinpoint the problem and fix same day. Will use again!

Forest Roberson

I enjoy working with Dang. Diagnosed the problem quickly.

Thank you Dang. I will ask for you when EVER we need service.

Mylan “J. Boomski” Peterson

Austin Refrigeration LLC is wonderful! I needed to have my A/C unit checked due to not cooling my upstairs. They came when they said they would and was very efficient, narrowing the issue down quickly. While working on the unit, he kept me informed with what he was seeing and what he was doing along with a few tips/tricks on lowering my electric bill while increasing my AC output. While knowing my way around some basic household repairing, the info they provided was clear and easy to follow along with learning something new to keep my house in shape.
The business is class, the people and work are great, and i will be referring them to everyone I know!

Adrian H

They kept me informed of their planned arrival time and the estimate of time it would take was spot on. This company has highly qualified technicians who know what they are talking about and won’t hike up the price because you don’t. When my heater went out and I had to get a new one, I knew which company would be the best choice for me.

Heidi Clark

I have used Austin Refrigeration for many years and am always very satisfied. Being that we live in a great city with a really hot summer we decided to finally get our family house converted from window air units to central air...Yea for us!! We knew it was a job to call on them for and what always wins me over with any business is exceptional customer service and timeliness and they always exceed my expectations on both levels. The guys that worked with us through the process were very professional but down to earth in explaining each step. They got in got the job done and before you know it, we were cool again! If anyone has a need for an air conditioning company I cannot recommend them enough.

Makayla Sutton

Austin Refrigeration is the best!!! I needed quick service (I have an 11 month old baby) and they came out on a Sunday. They were very professional and neat. The technician cleaned up after himself and even whipped out a little vacuum to clean the area by the unit inside. I couldn't have asked for better.

Melvia Yarger

I generally don't praise companies unless they go above and beyond. They check out for honesty and integrity and Austin Refrigeration get's my praise for a excellent job well done. I have a 15 yo Trane AC which is on its last leg and Austin Refrigeration came over to my house, cleaned my outside A/C, checked my compressor, then added some freon to keep it working to maximum capacity, they cleaned my condensation pan in the attic and blew out the stopped condensation line. They were here for 1 hour and 15 minutes servicing my A/C for a maintenance fee of $85.00. I watched every step of the process, and Mike explained everything. I was impressed enough to get a quote from him on replacing my A/C end of the summer and was very surprised it was so reasonable.

RD Powers

Austin Refrigeration is awesome. They installed a new AC unit a few months ago. The price and service for that job was excellent. Then, I get a call from Melvia, the office manager, to set an appointment to just do a spring check of the unit. Melvia worked with me and around my crazy work schedule when setting the appointment. Melvia is polite and so patient. Steve, the technician, arrived before my scheduled appointment. I didn't have to wait-although, I would have been fine with that. I know sometimes a job takes longer than expected. Steve knows his stuff. He reviewed the system to make sure it was running properly. He caught some minor problems and tweaked the system. He was finished with my service call and left within 30 minutes of arrival. I was a little apprehensive, thinking I might get an invoice, as Steve had to do some work on the new AC Unit. No invoice--everything was covered, as promised. This company stands by its warranty--no surprises, no hassle. I like that Austin AC called me to schedule a time to just check out the unit. I wouldn't have even thought of it--we just bought the unit and it seemed to be running fine. Expertise, great prices and outstanding customer service are why I give Austin Refrigeration 5 stars/A+. I doubt if I will need to call them again--anytime soon. My system is running perfectly.

Chris P

Exceptional service and pricing! AC broke on a 100 degree day and they came out within hours. I decided to have a whole new unit installed, they did it immediately and their price was better than anyone else I called.

Chase Mathews

Installed a top of the line Carrier system in my home. Full system replacement was preformed efficiently and professionally. Top rated experience for a hot day with a broken AC. Thanks Austin Refrigeration!

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