Paschal Air, Plumbing & Electric

Tech was very professional and took his time to explain what needed to be done where I understood it. I will definitely be requesting him in the future.

The tech was very professional and did a thorough job. He gave us detailed information for future system needs.

Paschal came to install a flood stop for our water heater. James was courteous, professional and timely. I highly recommend this company

Superior service and quality for the money. Just replaced both HVAC systems and upstairs furnaces in our home. I received 5 estimates before hiring Big Bear. Big Bear was the most reasonable and gave us a $600 discount up front because we were replacing both units. Plus, their financing arm offered 3 years at 0% interest. If/when you need to replace your A/C system... I highly recommend that you call Big Bear for an estimate.

Let me start by saying my technician (Sammy) was incredible. Once he arrived, he was professional, knowledgeable and willing to take the time to explain the issue and what options were available to me. I had a blocked drain line on one of my 3 A/C units and the charge was $275 and the service fee was waived (as promised).

Unfortunately, there were some significant issues with the office/scheduling process. I made my initial appointment and was told my technician was confirmed to arrive between 8am-12pm. I received a text confirming the time window, which I appreciated. On my appointment day, my technician did not appear during the promised window, so I finally called around 2pm to I let the office know the technician had not arrived. I was told he was on other appointments and would be arriving later in the day and it could be as late as 10pm. I explained I was told he would arrive between 8am-12pm and was told they don’t promise arrival times.I explained my previous conversation and my confirmation text and was quickly dismissed. Whatever! Then I get a call around 6:30pm letting me know that my technician’s van broke down and that we would be running late. I then received another call around 8pm letting me know he would not be coming. So, I sat at home for 12 hours with no service. That sucked, but you can’t control auto problems so I chalked it up to bad luck and figured they will do what they can to make amends.

The gentleman that called me did apologize but made no effort or offer to account for my troubles. He offered to reschedule and said he assure me I would be first on the list that morning I was rescheduled. Then the day before my appointment, I called the office to confirm my appointment since I did not receive an email/text confirmation. They confirmed my appointment and said I was first on the list that next morning. Come appointment day, I waited and waited and waited and Sammy finally showed up,at 3:15pm. He had no idea what I had been dealing with but did apologize for the issues and Was amazing at doing his job.

I gave my experience 3 Stars, which I thought was pretty generous considering I sat at home for 19 hours waiting for service. The office staff was friendly but they need to tighten up their knowledge of their policies and recognize when a customer’s had a bad experience and do what they can to remedy it in a tangible way. I did later learn that they give preference to their customers who are on their maintenance plan and that’s why my promised times were not delivered on.

Prompt service. Donna, the manager, was excellent! We have used this company for years and never disappointed.

Had appointment with changing shower mixet valve. Jonathan was professional throughout the visit. Fantastic

James Bielamowicz was vary polite and professional. Highly recommend him.

Very helpful and didn’t try very hard to up sell me. I would definitely recommend. Thanks

Jorge did an excellent job of doing the maintenance and detected a leak in the evaporative coil. When the part came in, he diligently worked to get it installed & working!