Allens Tri-State Mechanical

My dryer was making a noise that was a nuisance, but it still worked. I put in a call and Allen’s sent out a very young man, but as long as he could do the job, that didn’t matter to me. Well, he couldn’t do the job. He was clearly a beginner carrying around a nice toolbox. He attempted to dismantle my dryer and had to google every step of the way. He kept looking at the time and said he was off at 5. That made me even all the more nervous. He never did figure out what the noise was and I had a heap of my dryer sitting in my floor. He quickly started re-assembly of parts and kept stating he was off at 5! He was having exceptional difficulty with reassembly too! After he left, I figured I’d go ahead and dry a load of clothes and just ignore the noise best I could. It was clearly not put back together well at all, not wired back correctly, I even saw a silver apparatus at the back inside of the dryer that was facing backward and the control panel was not on correctly. It started making a burning smell and my apartment circuit shorted out and blew. I had no dryer.

What was a noise nuisance when they came out was now a completely dead dryer.

On top of that, Allen’s keeps sending me bills! I’ve told them this happened, no one called me to apologize, but they keep sending me the bill!!! Seriously! Allen’s you destroyed my dryer! You owe me! You sent an inexperienced person out to practice on my appliance and you want me to pay you? This was a horrible experience and though I’ve used Allen’s before successfully, for them to not even acknowledge what happened and how I’ve complained to them and yet I continue to get bills sent to me, I would warn anyone to be very careful. If I could give negative stars I would.

Make sure you have an experienced technician before accepting their service.

We are very grateful to have Allen's Tri-State Mechanical as one of our trusted top vendors. The employees are always professional, provide quality work, and Jay is always responsive to our needs. Big thanks to Pedro for coming out during the Christmas Holiday to make the necessary repairs to restore water back to our buildings for our residents. We appreciate you!!

Angelica w/BPM Property Management

Allen's has been a wonderful company to work with. Eric and his team have been so professional. Whenever we have to call they have been responsive and have done a great job. Highly recommended.

Taylor and Josh were fantastic. They spent all day cleaning our machines and did such a fantastic job. Very kind and kept us informed of everything going on

5th time I use Allen's. 3rd time disappointed with their service. On this occasion, I called them out to unstop a grease line. Two technicians arrived. The 1st technician had to leave right away because he had to pick up his paperwork in order for me to sign a liability release form. The 2nd technician couldn't start work until the 1st technician arrived. We don't mind paying them for the time it takes them to do the work and the time it takes them to pick up and drop off the jetter truck. But we do mind being charged 30 mins to an hour for the time it takes the technician to pick up the paperwork from the office because he forgot. He did not like when we told him we won't be paying for that loss time. He got upset and left as if it was our fault he forgot the paperwork.

I then called their office and explained what happened. The secretary told me they don't do paper, everything they do is paperless and that the technician wouldn't leave the job for something like that. Apparently I was making things up. It's when I told her that why didn't the 2nd technician start the work while waiting on the 1st technician? Because even the 2nd technician acknowledged that they had to wait on the 1st technician to arrive with the paperwork! Allen's can verify their GPS on their trucks.

After the secretary somewhat believed us, she said the technicians won't be going out again. Even their manager would back them up on it.

We are the customer. We are paying them. I guess customer service isn't the same as it used to be just because you hurt a technician's feelings. Pansy.

We needed some warranty work on a Bosch dishwasher and they had Allen's Mechanical come out. They showed up days before I was told by the factory. The tech, Kellen showed up when he said he would. Not only polite, he did excellent work. I can't commend his work ethics and professionalism enough.
I would recommend Allen's and Kellen in the future.

Excellent service, Carl brought in my delivered appliances, installed and cleaned up. He was friendly, professional and fast. I would not hesitate to recomend them. Thank you for the great service!

Revised review:
ATS came out to fix my water heater 10/2018. I thought our technician (Tim) was professional and he informed me about what was going on, etc. The lower element was out and was covered under Rheem’s warranty. Fast forward one year.

The water heater started acting up again. I called ATS who sent Tim out. He checked some things, replaced the upper element, and left. That evening I discovered that it was not fixed. Yay. I called ATS the next day. Tim came back. He said the upper element they took out was actually fine. After 3 1/2 hours of whatever the heck he was doing the problem was still not solved.

The next day I called Bob Jays. They sent a tech out who tested the lower element and replaced it - it was clearly blown. Tim at ATS never even tested it. I don’t know if he just assumed that it was fine since he replaced it a year ago or what. Also, Bob Jays said that it was clear that ATS did not pump the scale out of the tank which may have just jacked with my warranty. Thanks for nothing, ATS.

ATS billed me for 3 1/2 hours with no results. Never again!

I was overcharged for work at my home. I mailed in my invoice, a check, and a letter detailing how my security camera captured the Tri State crew leaving after a total of 6 hours at time and a half. I was charged for 8 hours. The only reply I have received is they cashed my check.

10 days later ...I still have 2 big holes in my yard . Really ???