All-Star Heat & Air

Chuck has patched up and made good ac system at cabin, complete new system install at my sister's house. Plain and simple he finds the solution and works with what you can do at the time.. Highly Reccomend, working mans friend.

AC stopped cooling. Had a previous bad experience with all star heating and air so I called the AC company with the best reviews in amarillo to come diagnose the problem. They spent 2 hours going through my entire system and found a leaky valve on the unit outside. He said it was probably 1 or 2 lbs low on freon. He wrote up a report and went on his way. I then called warrantee company ahs and they sent all star heating and air. C####n showed up and took the cover off the outside unit. Called his boss who told him to spray water on the unit. When the temperature (obviously) dropped and the load went down he told me it needed to be cleaned and that's why it worked better when he put water on it. I showed him the report from the previous company that came the day before and explained that I had already cleaned the unit with a foaming product and it was obviously clean, spotless. He refused to add freon and insisted they schedule a cleaning. He wanted to charge $150 to spray their superior foam on it. I refused the cleaning and insisted he add freon. I showed him the freon leak(freon oil was obvious, and lots of it) and he pretty much took off running to his truck and left. He got very nervous when he couldnt get away scamming me. He didn't even put my outdoor ac unit back together!! He was a nice kid but obviously afraid he would get in trouble if he didnt sell the expensive foam cleaning. They do have cheaper freon per pound than other companies but they won't sell it to you without selling the cleaning for $150. They also told me my warrantee did not cover the cleaning so I would have to pay them directly. I later called american home shield to complain and they told me my warrantee does in fact cover cleaning so it looks like all star was trying to double dip on payments. Look for companies with good reviews. Plenty out there. Avoid these guys. Scam artists.

We own some rental property in the area. Charlie and his techs are always on time, dependable, and experienced. They're always courteous to our tenants, too. We highly recommend this company.

I’m giving them 1 star because I can’t leave a review without doing so. If I could they would get a minus 10. They are scam artist and scoundrels. They were sent out to my house my my home owners warranty company (First American Home Owners). My air conditioning stopped cooling. It was blowing air, but not cold air. I placed a service call with FAHO and they sent All Star Heating & Air. I live in a double wide manufactured home out of the city limits. I should also mention I’m a 68 year old widow living on a fixed income. Being the trusting person I am, I did not stand over the service tech to watch what he was doing. I have an outside unit and inside there is a unit that houses the coils etc. when the Sunday night when the air stopped cooling, I removed the panel one the inside unit to make sue the coils hadn’t froze over. I didn’t notice any pulled or undone wiring. I placed the call the next morning with FAHO. They assigned All Star to come out. Monday I received a call from All Star saying they could be out Tuesday between 8 & 12. My son came over Monday night and turned the ac on and to see what it was doing. It was blowing air, but not cold air. He pulled the panel off the inside unit to check it. All Star came out at 11:00 on Tuesday. The tech turned on the ac and again it was blowing air, but not cold air. He messed around with it for a little bit and then went outside to check the outside unit. I remained in the living room to stay out of his way. He came backs in and proceeded to tell me that the wiring had been pulled out under the house. He said it was probably some wild animal that got tangled up in it. He took me to the inside unit to show me where the wires were undone. He said FAHO would not cover it, but he could run new wiring for $200. I told him I didn’t have $200. I had to scrape up the $75 for the service call. I called my daughter and told her what he said. She told me she was going to call her brother (my son). My son calls me and I let him talk to the service guy. He told my son what he had told me. He told him they would have to replace with new wires. My son asked him why he couldn’t just reattach the wires since FAHO wouldn’t cover it what difference did it make? The service tech to,d my son because All Star was a top notch company and the would only do a professional job and that required them to replace with new wiring. My son said no, he would come out to see for himself. The tech left and when my son arrived and removed the panel he noticed the caps to the wires were off and the wires undone. He turned on the ac and nothing. It didn’t come on. He also noticed the smell of burning electrical. He went outside and went under the house and found where the wires had been pulled out from the inside unit. He called The tech and told him he needed to come back out and repair the damage he caused. They got into a heated discussion. Then he spoke with the owner and he told him his guy needed to come and fix the mess he created. The owner said his guy didn’t do anything and he was’t talking anymore and hung up. When they turned the work order into FAHO this morning they put on the order that the wiring had been chewed up but animals. Of course FAHO isn’t going to cover the repairs. Now not only am I without air conditioning, this winter heat. I now have to come up with the money to find a reputable company to come and repair the damage All Star did because they thought they could scam me out of $200. As home owners we pay money to these home owner warranty companies who have companies like All Star on contract because they are cheap. This gives these companies the means to scam people out of more money. If you’re a home owner with a home owner warranty beware if they send All Star out to service you heating and air.

We love using All Star for all of our properties. Colton and Chuck always give us fast and great quality work. Wouldn’t use anyone else to work on our HVAC needs.

This company is a total joke. There is a leak in the Freon line and all they want to do is come refill it and not repair the leak. They work for the home warranty company and all they want to do is collect the money and never return.
DO NOT waste your time with these guys.

We have a Preventative Maintenance Contract with All Star. They take care of our equipment at 3 locations and have always done a first rate job! Installation, repair and maintenance!

Chick is trustworthy and very knowledgeable of HVAC and heat pump systems. I have used All-Star for 7years now and never had an issue.

Nicest people. Very dependable and great prices.

Professional company. Chuck and Colton went above and beyond to ensure my family had our problem fixed timely and ensured everything was working properly. I can't thank them enough!