Air Comfort Solutions

Jeff was quick to respond to our air conditioning needs on the hottest day of the year! He was professional and honest. Will definitely use them for all our air needs!

Jeff - Tech was a Professional / kind courteous in explaining and providing insight how to properly maintain the HVAC system. Bryan over the phone was great also. Go with this ACS.

Discovered this summer that our AC unit was blowing hot air. Called Air Comfort Solutions and had very quick response. Jeff was our tech, who came out and immediately diagnosed the issue, which happened to be a bad capacitor. He was very personable and extremely knowledgeable about HVACs. Jeff then performed a couple tests and had us up and running very fast! As temperatures started to drop, Jeff even proactively called to check in and see if we needed a routine Heater check. Overall great experience with Air Comfort Solutions and will definitely use again!

When it's high summer in north Dallas you know the worst can happen: your AC goes out! And no wonder, with temperatures in excess of 100ºF (40ºC) and humidity over 80%, you can see why AC systems struggle to make the indoors livable because the outdoors is a virtual hellscape. WHY DO I EVEN LIVE HERE?!?

My system went out after I had gone to bed, giving me just two hours of blissful, cool-air sleep before I threw off the covers to find the indoor thermostat said it was 80ºF (27ºC)—and rising. Yep, the inevitable happened: the AC went out.

I had been using a local (Allen, Texas) company (keeping my hard-earned Allen money in Allen!) but it went under. Thankfully some quick web searches revealed another local company that had plenty of plaudits: Air Comfort Solution. It was 2am by this point so I left a message.

But by 8:45am that morning Bryan Patton of ACS called back and asked if I still needed service. HECK YES, I did! And was I ever surprised by the quality and attention of Mr Patton. He arrived to check out and diagnose the problem in my 10 year old Trane outdoor condenser unit, finding issues with the capacitors and the fan. However, the Trane used a sophisticated DC communication system that he wasn't certified to fix, and advised I find an expert. He even waived the "trip fee", saying that he couldn't look himself in the mirror knowing he accepted money and without fixing the problem.

That struck me: it's rare to see that level of personal honor and dedication.

That's when I immediately asked him for an estimate to just replace the entire unit. The price was reasonable and he suggested that he and his team could even have it replaced THE SAME DAY. Now at this point I thought lack of sleep had caused me to hallucinate but he repeated it and IT HAPPENED.

Even despite numerous flash-flood-causing storms, they worked in between squalls to remove the old Trane and install a new American Standard outdoor unit. The old error-prone DC communication was gone, the system turned on, and after a few fits and starts, beautiful crisp, cool air began pumping out the registers.

I was almost tempted to put on a parka!

All the while, Bryan Patton's honor was backed by an efficient work ethic, dedication to getting the job done, and a friendly demeanor. He didn't pull punches about bad news but was realistic and optimistic as needed. And his price seemed beyond fair.

I fully expected multiple miserable nights of sweltering heat following the system failure. But thanks to Air Comfort Solutions, I had exactly zero! That night, I slept under numerous blankets, feeling safe and secure as the crisp, chilled air surrounded me.

Thanks ACS! Thanks Bryan Patton!

UPDATE 2021-05-05: Jeff came out to look at another unit that would start intermittently. ANTS! Yes, for some reason ants were collecting in the contact relay (see the picture) and getting killed by the voltage but when enough of them got in there they prevented the compressor from starting. Bryan sent Jeff to look and was able to get a new set of contacts installed the very same day. He left the old contacts for me to see and yikes those ants sure are awful! Anyway, so happy that things are back to normal and so quickly too. Thanks Jeff & Bryan!

Amazing customer service! Jeff came out on a Monday, walked us through the issue and verified that it was under warranty. He did explain that it could several days or a week before the repair could be done due to schedule. Brian called that afternoon, confirmed the issue and tentative cost. Couldn't confirm a date because of scheduling but called the following day and said he could have a crew out that afternoon! Amazing. Responsive and attentive to how uncomfortable Texas is without AC! Hopefully, don't have another AC issue but if I do, I'm definitely going back here!

I recently contacted Air Comfort Solutions to understand the market and receive a price quote to replace my upstairs unit. They were extremely professional and transparent about their pricing. They also provided key information and background history on my system without performing an in-person inspection, showing their tenure and knowledge in the business. I highly recommend working with them!

I have used Air Comfort Solutions for the past 10 years. They have always been reliable, honest and fair with their prices. They have even provided me several cost savings maintenance tips that they could have just made money on. They are my go to AC service. They are just a text message away and I would highly recommend them.

Executive Summary:
This was a smooth, low pressure experience.
I am very happy with the people, price and performance of Air Comfort Solutions. I will continue to call on these folks for my AC needs as everything was very straightforward and efficient. give them a shot.

Jeff was honest and professional in explaining what was wrong with our system. Having someone honest in the business was refreshing! He and Bryan are a class act with a wealth of knowledge and integrity. If you need HVAC repair, don't hesitate, call them first!

They gave competitive price and installed 2 complete trane systems in 1 day. They were professional and everything was cleaned up. Bryan registered my equipment and provided warranty information. He also answered all my questions and made sure I was comfortable with the job before they left. I would recommend them.