JW Mechanical Systems

Joe excellently diagnosed the various issues with my A/C system, which is exactly what I needed. Much appreciated!

In response to JW Mechanical's response to James Payne (Below) I'd like to add my two cents....
(1) The issue absolutely is on the unit JW Mechanical worked on. (2) My husband did not try to "repair the unit for free", but simply patched a leaking pipe in our attic to avoid water damage until the unit gets fixed. (3) There's no need for another work order or more money to be paid to JW Mechanical since the unit we already paid to be repaired is the one with the issue.

Yesterday, per our warranty company's suggestion and for reporting purposes, we paid to have a second contractor come out to look at the work JW Mechanical did. The contractor discovered that the new evaporator coil, that JW Mechanical replaced, was not installed on the track inside the air handler as it should have been, which is causing it to leak inside the cabinet of the air handler. Our contractor suspects JW Mechanical also cracked the primary horizontal drain pan, which should have been cleaned and/or replaced when they replaced the coil, but wasn't. Now, since it's been leaking for several weeks, all the insulation in the bottom of the air handler is ruined and the metal on the bottom of the air handler is also starting to rust. In order to thoroughly diagnose the problem and verify and repair the suspected cracked horizontal drain pan, all the work JW mechanical did has to be taken out and redone which is, at the very least, going to cost us $1100.00
Btw....the contractor we hired to come inspect the work has already been out one time during a news report with channel 11 news, after JW mechanical installed the outside unit and before they installed the evaporator coil. So, he knows what the unit in the attic looked like before the work in the attic was done. We would have hired him, but since we were going through our warranty company, we would have had to pay him out of pocket - which we probably will end up doing, anyway, in order to get it fixed properly.
At this point we have paid JW Mechanical $745, in addition to what we spent for the warranty and in addition to what the warranty company paid JW Mechanical, have gone weeks without an AC in half our house, and still have a broken AC.
Dissatisfied is an understatement!

This is the first time I've ever used this company in which was referred by my insurance company. I had a very good experience, they are honest and reasonable. I would highly recommend them. So far so good!!

Professional service with friendly interactions. Installed new air conditioning unit, arrived on time and cleaned everything after finishing! Very good company.

I give JW MECHANICAL 5 Star.There technician Thomas gave great customer service.I told him that my was diabetic and we need our fix as soon he could.Thonas came back the day with two units to keep us cool until he could install our new unit.We preshape that.JW y'all have a good employee.We recommend you guys.Thank You. Garza's Family.

Alex with JW Mechanical came out and diagnosed a "leak" we had in our system after North star Mechanical installed a new air handler. Not even 24 hours later all of the refrigerant was gone. NS Mechanical came out twice and could not find the leak. Alex was here not even 30 minutes and was able to determine that the leak was due to the installers not tightening a nut on the air handler they just installed. Very professional and will request JW Mechanical in the future.

3/22 Great communication, easily to understand, willingness to assist. Very helpful

3/25 Came back to make repairs, clean, efficient, informative, and handled repairs in a timely fashion, friendly and nice .

Thank you
Cierra

Alex texted to alert his arrival time💙, was here and fixed the problem in 20 minutes 💙, we are not in a 89° house anymore!!! 74° is our sweet spot on hot days like today!!!
Thanks JW Mechanical Systems!!

He was very professional and very good on what he does.

Highly recommend this service. The service tech was very knowledgeable and courteous. He had me up and running again in no time at a very reasonable cost. Thanks again JW Mechanical.