JW Mechanical Systems

Benito is a class act! Very friendly, courteous, and pays attention to every detail

Benito was kind, quick, professional and a generally nice person. He repaired my A/C and answered all my questions. I would highly recommend his service!

DO NOT USE THIS COMPANY IF IN EMERGENCY
I placed a work order Friday at 2pm. I was told I would receive a call within the hour and never received ANYTHING til around 6. They booked a time from 10am-2pm that next day even though My work order stated emergency. Friday night we had an emergency come up so my husband drove from Dallas to Fort Worth in the morning trying to juggle AC appointment and family emergency. He called SEVERAL times before he got the house at 10:20. The FINALLY answered and he tried to get contact info for technician to let them know that he was on his way and gave ETA but when technician arrived at our home at 10 he DIDNT CALL OR TEXT to say that he was there. We only got notice that he was EN ROUTE... how are we supposed to know how long it takes for him to get from where he was, to OUR home? We couldn’t. Even though we tried multiple times. So he just left. I sent an emergency email because on their phone calls it says to email them for an emergency and I didn’t receive email til day after! Even though I placed emergency email at 11am? They don’t close til 5 so why did that take the next day? They then proceeded to say they will call or text Sunday for appointment and never did u til after 6. Now we are forced to be in a home with 3 kids under age of 6, 38 weeks pregnant and NO AC. Now please tell me how they care about their clients? Their website states to call for GREAT service ... I see no service that has been great. Even after emailing them my concern they seemed to not care. Our appointment is at 7am, so we had to leave the home we were at to sleep here for a night for THEIR CONVENIENCE. I just don’t understand how cruel they are. Waiting 20 minutes would be no issue for me if I knew my client was almost there. Imagine if they came close towards 2pm as the scheduled appointment time? It’s all in their convenience but we get no wiggle room for error or to be even 5 minutes late, without even being called that they have arrived!?

This is the most professional company I have dealt with. They were on time and my service order was actually schedule for Wednesday, but they had an early opening and they came Monday. They resolve each issue quickly and efficiently...... I would recommend them and I typically don't do ratings or recommendations!!!

Third person to come and assess our unit. First one that knew what he was doing! Very nice, timely, professional and showed me everything.

Our AC went out yesterday, midday. Alex came in today and under an hour got the AC unit back up and running. He was very professional, understood exactly what was going on, and explained the issues thoroughly while providing me with a number of tips that will help me lower my electric bill. Great company, I highly recommend their services!

I extremely recommend this outstanding company JW Mechanical Systems for their knowledge, quick response, and most importantly their phenomenal services. Alex was the technician who arrived to our home within 48hr. His professionalism, friendliness, and teaching attitude speaks highly about the company he works for.

Alex took the time to show us the root cause of our leakage. Also, provided tips to prevent the same issue from occurring in the future. He truly takes pride in his work. Thank you JW Mechanical Systems for your excellent customer service. I’m truly stoke about our AC been fixed. Will definitely recommend your top notch business. Keep up the good work!

A superbly satisfied client. Brandon & Yessi Sullivan-Keller, TX

The team at JW Mechanical is AMAZING! The professional and courteous communication with the Office Manager, Juli, ensured the project went well during the initial system install and during a checkup of the system two years after install. (The system is still in PERFECT condition!)

Alex came out for the checkup and again, the communication about arrival time, the process for the system review and the post review report were all excellent!

I could not be more happy with this company and I will highly recommend them to anyone for AC service and installations!

Thank God For Jimmy! The response was amazing! Thank you to lady I spoke with for sending someone out as soon as possible! Jimmy was very informative! If I could choose any vendor on my own I will definitely reach back out to you all! Thanks again.

Alex came out and accessed the problem immediately. He was able to get my fan back running and ac cooling quickly. He even wanted to setup another date to come out and check on the unit to make sure the problem was fully resolved. They do great work and will recommend to others.