Parthenon Plumbing Heating & Cooling

Great experience. Response time excellent and solved rather serious problem quickly. I would use again without hesitation.

I called Parthenon Plumbing to evaluate our tankless water heater that had stopped working. The technican reset the water heater by unplugging it and plugging it back in, the same thing I had done prior to calling Parthenon. He proceeded to tell us that I needed to replace the water heater without telling us why it was broken. The biggest issue I have was they charged me $208 for being at my house for 10 minutes and trying to sell me on a replacement. When I called to ask them if the charge was correct, the receptionist said, "yeah, I see they were only at your house a few minutes, I'll talk to a manager and see if we can give you a discount". Three days later the manager call me and says they charge everyone a 1 hour minimum. I didn't agree to pay a 1 hour minimum, nor was it mentioned when I set up the appointment. The manager told me that ALL the plumbing companies have a 1 hour minimum and specifically mentioned a competitor. I let him know that was not true because I had already called that specific competitor and had them come to my house - they did not charge me a minimum. In addition, the competitor was actually able to fix the tankless waterheater without replacing. In conclusion, I would not trust Parthanon Plumbing....they are used car salesmen of Nashville plumbing.

I was having an issue with my kitchen sink not being able to have running water from my faucet. It had started in the winter after a hard freeze, so I thought the pipes were just frozen but ater everything had thawed out I still didn't have any running water in the kitchen. I was referred to Parthenon Plumbing by someone at my church who highly recommended them. When I contacted them they were able to schedule an appointment quickly that fit into my busy schedule as well. On the day they were scheduled to come out they actually called and said they could make it earlier than originally planned if that worked for me. It did, so Buddy Escue came out and took a look at my faucets and pipes. He couldn't find any blockages but determined that the faucet itself needed replacing. While they didn't sell faucets, he said as soon as I had purchased one I liked, to call them back and he would come install it. When I called back they again scheduled an appointment quickly and Buddy came back and installed my kitchen sink faucet and everything works perfectly now. Before he left he asked if I needed anything else I told him I had also purchased a new fill valve for my toilet because the old one kept running. I had planned to replace that myself, but he said he could take care of it for me and in just a few minutes he had replaced that too. The price he had originally quoted me was very reasonable and there were no extra charges for the second trip or the toilet fill valve replacement. I would recommend Parthenon Plumbing to everyone!

I attempted to hire this company back in July for water heater replacement, however, after their technicians missed TWO scheduled appointments where I had to take off work Melody (the receptionists) simply said I needed to call someone else. Waste of a weeks time and money and horrible service.

My gas furnace just quit in the middle of the night I woke up with 55° in my home. There were there on time very professional and very nice guys. They are my go to.
Thanks guys

I appreciate the responsiveness of this company to come out and address the problem but they charge insane prices. We had a water heater breakdown in one of our rental units. When it's a rental you are in a place where you have no choice but to fix it right away for the tenant. I know we were completely taken advantage of because of this. We were charged $1,400 to install a 10 GALLON water heater. A VERY small unit that size should have cost half the price. Very disappointed.

Buddy was OUTSTANDING. I work for a commercial HVAC company, and he fixed us up right! He was professional and a very good communicator. He fixed us up in no time! HIGHLY recommend Parthenon.

Brian was very professional and repaired issue quickly. Great service!

Not sure what happened with this company, I used them about 3 years ago to install my new HVAC which they had the best price in town.
I called them again to install a new water heater, was quoted 500 dollars more than several local competitors , the person even told me to take my old tank he would charge me an extra 100 when I told him I was returning customer to get a better rate. I will never use this company again and let everyone in my condo know as well.

Malone in the office was responsive and nice. The techs sent out were thorough and had great customer service. Appreciated that the techs followed up with me regarding outstanding items and insured timely receipt of an estimate. Most importantly, unlike many others, they lived up to the "Emergency Service" stated on their website. Great first impression and I would use them again without hesitation!