Greenway Home Services

Extremely disappointed with service. Had water heater installed a little over a year ago, poor welding has now caused a leak and we are expected to pay $346 on top of an $80 service fee for YOUR poor product/install. This is not the first issue we've had with this "new" water heater. Please reference invoice #188697 for most recent service.

We had our annual tune up today with Ranel Honeycutt. He is by far the nicest man i have met!! He was prompt, on time, efficient, and very very nice. I would request him ANY time we have an issue with our unit!! Thank you!!!

Annual spring and fall maintenance. Offered some additional services but did not apply high-pressure tactics ("just an option to consider"). Tech Tyler Daffern was thorough and professional and cleaned up before leaving.

Ranel Honeycutt was my repairman. He was very friendly and honest and up front with me. Extremely personable as well as knowledgeable. If you are having problems with your air call Greenway and ask for Ranel Honeycutt.

The system went down the same day my out of town guests arrived. Ranel and Zach were on time, efficient, and answered all my questions. I will use them again. They also cleaned up afterwards and were very kind.

UPDATE: I really spoke too soon. About 10 days after the repair, I came home to my upstairs at 90 degrees and no longer cooling. Not saying that is their fault as I'm no expert, but I've been trying to reach out to Greenway via email, phone, text etc for 3 days with no response. Sad that I paid for their services only for them to completely ignore my requests for a follow-up. 0/10 on customer service.

***Below posted 5/13***
I used Greenway in 2019 when my home warranty contracted them to repair my HVAC. Used them again today in 2021 and coincidentally had the same technician, Jacob come out and repaired a refrigerant leak in a timely manner! 10/10 would recommend!!!

Horrible communication and horrible customer service. I’ve been a customer for years and absolutely will not use them again going forward.

Greenway was sent by my home warranty company. The technician, Chris was great and explained several options. I then talked with Cody about the installation of a new system and he gave me me several options. I had already priced other brands and asked about installation of a Trane system. There was never any pressure from any of Greenway's employees, they always gave me options and let me choose the unit I wanted. The pricing was fair and comparable with other systems I had checked on. Cody gave me the date for the installation and Zach and Mike came and did the installation. They installed the new system and explained everything about it to me and my wife. Both Mike & Zach were polite and were great ! We opted to buy their maintenance package and look forward to seeing Chris every 6 months. Our experience was awesome. We are very pleased !!!

If I could give 0, I would. I don't really leave reviews on places, but I've never been so angry at a company in my life. I've been going through my home warranty. So I can't just switch companies, I tried. To preface, everyone I have spoken to has been so kind, sweet, and just amazing... however, the communication is not there and the customer service isn't either. I began this claim in April. Granted, I took a while to decide if I wanted to fix or replace my unit. I decided on repair and emailed the guy back. Eventually someone called asking if I had made up my mind. I let them know I emailed and they didn't seem to know about it. That was the first week of May I believe. Now my timeline is a little messed up, but basically it took them 2 weeks to get out here from then. I was under the impression it was getting fixed, but no. Guy came, grabbed whatever part he needed and left, saying he'd be back at the latest, Thursday the following week. Thursday came and went... I waited patiently until the Thursday after that and finally called. It seemed they forgot about me because they scheduled him to come back when I called. They scheduled it for the following week. So "next Thursday" has now turned into 3 weeks. So finally they came and fixed it, on a Monday. My house cooled off by Tuesday afternoon (it was hot). And Friday morning I woke up to it not working again. I called immediately. Now this is where I start getting very irritated. They closed my case in early May, saying my case was resolved, even though they didn't actually fix my unit until June. So it took a week of calling them and my warranty company to get the to communicate that it wasn't actually fixed in May. Once that was done, they said they couldn't get my in for another week. July 1.... June 29, I paid $100 to have them label it as an "emergency" and come to my house that day because. It was 90 degrees in my home and I have 3 kids and a cat, one of my children is an infant. Guy came out right as it started raining and couldn't do anything..he said there was a leak but he couldn't figure it out while it was raining. We discussed replacing it again because it's hot and I'm impatient with the repair at this point. I had to discuss it with my husband though. I called to get my $100 refunded and was told Jennifer (manager I assume) would call me back with that information. She never did. I called again the next day, still nothing from Jennifer. July 1, my appointment day... they never showed. I called and asked if they were coming and she told me it was cancelled because I was thinking about replacing it. I never said to cancel it, no one ever mentioned it'd be canceled, nothing. I had NO idea. She said she could get me in the following Tuesday. No, I stood up for myself, which it takes a lot to do, especially when everyone is so kind. She magically got someone out the next day, July 2. He had the parts in stock, but I live an hour away from Nashville, so he said he probably couldn't get it done that day. Well 4th of July, I have family from Alaska and Michigan here to celebrate. It's hot and I'm livid that I'm still dealing with this. I called today, July 5.. I guess they're closed, but she said she scheduled me for Thursday to get him to repair my unit. THURSDAY! It's now been over 8 weeks since they scheduled me the first time.. 2 months. Oh and I still haven't been able to reach the woman about my refund. (To be fair, the money hasn't been pulled from my account yet, so maybe she did something about it and her communication skills just suck, which seems to be a theme here). I legitimately feel discouraged and at a loss on what to do.

(5/28) After calling Greenway for maintenance, I was contacted the same day with an appointment for repair. A manager contacted me the next day to discuss the issue with my AC unit. Their communication was great and today the AC unit was repaired. The technician was timely and explained an issue they had seen in a bad batch of Honeywell thermostats. As of now the unit is working fine. I have changed my rating from 1 to 4 based upon how Greenway rectified the issue.

(5/25) I was referred to Greenway by my home warranty company. I purchased a brand new AC unit from Greenway ($4,700 w/ home warranty). As of tomorrow when they open, I will have had to call for repairs on this brand new unit for a third time since being installed 6 months ago.