Advanced Heat AC & Plumbing

Dominic corrected multiple plumbing issues in our house very quickly. He gave us helpful pointers to avoid similar issues going forward as well. He was professional, courteous, and we will definitely use him again as the need arises.

We were very impressed with Advanced. We had a leak in the kitchen faucet and called them (expecting to wait a long time), but they were able to come within hours. Dominick gave us excellent service, he was friendly, knowledgeable, and fast. We would highly recommend them!!!!

Beware !!! This Company uses deceptive practices and grossly overcharges their customers. I used them twice, the first time for plumbing, and then this time for A/C work. They ask to put your credit card number on file, which I objected. But, they did it anyways! They will change you $149. for travel fees if your in Sevier County, and $79. For Knox County. Their tech came out as promised, and vacuumed the water in the A/C pan, for 3-minutes, then poured my bleach in the pipe. He never disclosed the fee before hand. Then charged me $295. For 5-minutes work, plus their travel fee. I contested the charge, but they keep your credit card info. on file so they can bill you for as much as they feel like. The owner admitted to me on the phone that he agreed that his fees were VERY HIGH, and would get back to me. He never responded. Spoke to their Mgr., and she never responded back to me either. I own rental homes in many states and this company is double the price of their competitors. I'm stopping my credit card payment, and just posted this on 6-private Facebook groups for home owners in East Tennessee.
Update.... your response is a total LIE. You never discussed your prices beforehand. And Lie #2 is your manager NEVER RESPONDED to my email.

Needed a toilet and vanity installed in the basement. House is setup with a grinder pump, so special consideration is needed when installing a toilet in the lower level.

Dominic came out and reviewed what we wanted and provided great information and explained why what had been recommended to us was NOT the best option. We wanted it done right, so he explained the options.

Zack and Clark came out and got the cement dug up, and everything prepped for installing vanity and toilet. They were friendly and professional and got the job done.

Clark came back about a week later and got everything installed. Looks great! I was a little nervous about the tight space when I saw the hookups, but once everything was in place, it looks just fine for a bathroom setup in a storage room in the basement.

Highly recommend these guys!!

First time customer of Advance Heat A/C & Plumbing. I generally give reviews for all good/bad customer service, and this experience is no exception. Dominick came out within an hour of request, problem was identified and resolved within an hour. He was very efficient and professional. We just recently purchased our home a few months ago and plan for several remodels in the future and we definitely know who we will be calling.

They were working on Saturday, which is awesome. My tech was Clark, and he did a great job fixing the issue. Would recommend and will definitely call in the future.

Gary was professional, on time and thorough. He evaluated our unit and provided guidance on the best path forward!

The AC system stopped cooling but would run. Troubleshooting was thorough and found a fault that was not a normal failure mechanism. This was found expediently due to the knowledge of the technician.

We are under construction and needed a plumber to put in a toilet. I called Advanced Heat AC & Plumbing and they came within an hour of my call. Zach was so professional, polite and was able to take the time to help us with our dishwasher and will be coming back to do additional work for us for our renovation
I highly recommend Advanced Heat AC & Plumbing .

Dominick was great. Professional, informative, efficient and personable.

My service call was scheduled in the middle of the night, online for the very next day. And I received a call first thing to confirm the problem and appointment. Nice feature and follow up.

Will definitely recommend Advanced Heat AC Plumbing to others.