Solace Heating and Air

We were having issues with the heat during the recent freeze, Phil came out and looked at our unit and was very professional and courteous. He explained the entire situation throughly and also gave some advice for the next time. 10/10 would recommend.

Without a doubt it was the best service I have ever had on my A/C system. A big shout out to Nick

Matt did a really good job cleaning and servicing our central system today and we are good to go
Thank you Matt and Solace ,
Dr Elvis Cherry

The service technician Matt took care of my maintenance check and asked if I had any questions. Very professional and I’m satisfied with my service.

Phil came out and worked diligently until he found a problem with my unit. I am very impressed with the professionalism of Solace ‘s employees and their great customer service.

Young man showed up on time. Was ver courteous, well spoken, and did his work in a timely fashion. You need more employees like him

My entire experience with Solace Heating and Air was very positive.
From Rebecca in the office, Cory in sales to Justin and James technicians, they were all professionals.
Communication and punctuality were top knotch.
I highly recommend Solace Heating and Air for your A/C needs.

Our tech was very professional and knowledgeable. Did a great job. Will recommend to neighbors and friends.

Update: Earlier this week, we had an issue with our duct work, as discovered by our electrician. After one call to Solace, we had our technician, Zach, arriving at the house the same afternoon. He was quick to diagnose and repair the issue (simply a loose flexible duct) within an hour of his arrival. He was kind, courteous, and informed me of the issue and his plan to resolve it. He did this while understanding that I was working at home and communicated in between my phone calls. I would highly recommend Solace based on this service experience with Zach alone. Below is a more detailed review of our initial experience with Solace, also excellent.

Last month as temperatures plunged in the Nashville area, we found that the furnace on our main level was not working properly. After contacting a couple of companies, it was determined that we needed a new system. So, we reached out to Solace Heating and Air to get an additional quote. We were so impressed by the service that Phil offered during his diagnosis and his transparency in explaining what we needed in order to remedy our situation.

Phil got us set up with a very quick turnaround on installation, where Steven and James came. Both were also very courteous and professional. During their installation, they carefully removed the old equipment, explained what they were doing step by step, and expertly installed our new package unit. It looked like a lot of hard work, but they didn't seem to cut a single corner, ensuring our satisifcation before they left.

As temperatures dropped a few weeks after the install, my smart thermostat alerted me that the furnance was "short cycling" or running for less than 10 minutes at a time for multiple times. Following its advice, we contacted Solace to send a technician out to investigate. Zachery came quickly in the same day and was able to check everything carefully and determine that everything was working just as designed. We felt much better about our investment and the extra peace of mind by his visit.

I would strongly recommend Solace to any homeowner looking for superior service from a team of committed professionals.

Brian came out in a friendly manner and immediately diagnosed our issue within 5 minutes. Found out our part was covered under warranty and had our system repaired that day. Absolutely recommend if your heat goes out for your family.