DHC SERVICED THE HVAC ON THE HOME THAT I BOUGHT, THE SERVICE TECHNICIAN CERTIFIED THE UNIT: "INSPECTION ON HVAC UNIT CHECKED, ELECTRICAL COMPONENTS AND OPERATION OF INDOOR AND OUTDOOR UNIT AND CHECKED REFRIGERANT LEVEL, UNIT IS OPERATING CORRECTLY TO FACTORY STANDARDS, INSPECTION PASSED" IN GOOD FAITH I PROCEEDED WITH THE PURCHASE OF THE HOME, WITHIN 5 DAYS OF CLOSING, THE AC DOES NOT COOL THE HOME, I CALLED DHC FOR THE SERVICE, THE SAME TECHNICIAN EVALUATED THE HVAC UNIT, HE STATED THAT THERE ARE CORROSION IN THE EVAPORATOR COIL IN THE ATTIC, IT HAS A LEAK, ALL THE REFRIGERANT IS OUT, IT WILL COST ABOUT $ 1500.00 PLUS TO REPAIR. I CALLED MY HOME WARRANTY COMPANY, THEY SENT HVAC SERVICE TECHS TO EVALUATE THE HVAC UNIT, I WAS ADVISED THAT THE HOME WARRANTY WILL NOT COVER THE PRE EXISTING COST. I PAID OUT OF POCKET TO HAVE A SECOND OPINION ON ANOTHER EVALUATION AND BOTH SERVICE COMPANIES RECOMMENDED THAT DHC SHOULD RESUME WITH THE REPAIR SINCE THEY STARTED WITH IT. I CALLED THE DHC SUPERVISOR, EXPLAINED THE EVENT, HE SAID HE IS GOING TO SEND A TECH THE NEXT DAY, I CALLED THE FOLLOWING DAY SINCE NO CONFIRMATION WAS DONE, HE STATED THAT HE CANNOT HELP ME UNTIL THE FOLLOWING WEEK. JERRY SEEMS TO NOT CARE, INSISTING THAT THE SERVICE TECH THAT SERVICED THE UNIT IS OUTSTANDING AND A GOOD HVAC GUY! I RECOMMEND TO SEARCH FOR A BETTER SERVICE COMPANY. I DECIDED TO HAVE A NEW HVAC UNIT IN MY HOME, IF THIS SERVICE COMPANY WAS FAIR TO ME THEY WOULD HAVE GAINED THE FEES ON A NEW UNIT, INSTALLATION AND PERIODIC ANNUAL PREVENTIVE CHECKS ON MY NEW UNIT AS WELL AS A NEW GENERAC UNIT, HOME SECURITY INSTALLATION AND PERIODIC SERVICES. BEWARE AND DO YOU RESEARCH FIRST. TRUSTED THE BUYER AND SELLER AGENTS ARRANGEMENT WHICH FELL THROUGH!

May 23, 2018

Helpful Review 1