Lee Company

Had a great experience with Lee Co. I was a “work in” today and was shocked at how fast they were able to get me worked into their schedule. Dirk is a great representative of Lee Co. He explained everything in detail before, during and after diagnosing my electrical problem. Couldn’t have ask for a better experience. Highly recommend this company. Repeat customer because I appreciate their customer service.

Lee Company worked me in and scheduled us the very next day after our AC went out on one of the hottest day of the year!! Dylan came out and repaired our AC unit. He was Polite, Professional and Knowledgeable!! He explained everything he was doing and all his recommendations completely. Excellent customer service!! He should get a raise!!!

I had Lee Company come out and do some inspections on plumbing on a house I was selling. The tech was courteous, friendly and happy to explain everything to me. He never made me feel like he was rushing or just trying to get in and get out. I would recommend giving them a try and will use them again. They were also able to get someone out very quickly from the day I called which was nice.

I'm surprised no one has recommended Lee Company to me before. This was one of the best customer service experiences I've had in a long time. Our service technician (Harley) was extremely knowledgeable and professional. He explained his work in a way I could understand it. He was fast and efficient. I plan on using Lee company for all my future needs from plumbing and electrical to HVAC. What a great company! 10 out of 10!

I cannot say enough good things about Lee Company! It was such a stressful situation to need a new hot water heater after mine began leaking just 2 days before leaving town. I had a worker in my house within a day of my initial call, and had my new heater installed just the day after that. I met three employees in that time and each of them were spectacular! They put me at ease and I am confident that they will help should any other issues arise!

I called Lee Company in a moment of need and Lonnie and Steven(Blake) were dispatched to my house as a end of the day fit in appointment. I was thankful the dispatcher even said they would come out same day. Lonnie and Blake fixed my drain,toilet,seal, and replaced everything that was terribly wrong and fixed it the right way with quality craftsmenship. I probably won’t have to touch it for 10 years! They shared the service plan and the loving traditional values of The Lee Company with me and my family. Both have phenomenal customer service and spoke of Mr. Lee in very high regard. They earned every inch of my respect and I hope this review finds them in the good graces of their superiors. I will surely recommend The Lee Company to all who are in need. Thanks you Gentlemen for the amazing front line work. Hope to see y’all for future routine visits. God bless.

We had a great experience with Lee Company Saturday. The technician Tyler was thorough and quickly found the problem with a leaking evaporator coil. He also suggested we add refrigerant to the system to keep us cool until he can check the warranty information, order the part, and replace it. Thanks for a great customer experience.

My family has been a Lee Company customer for many years. I have purchased the maintenance plan again because I know I always receive prompt, courteous service when I need them. Yesterday a young technician named Ronnie came to do the heating inspection at my home. Again, he was professional, friendly, and explained to me my options. He never pushed me to purchase a service, but completed his job timely and made good recommendations. In today's world, it is nice to know you have a service company that you can trust.

We had flooding at and around our meter. We called them and they said they would come out in the morning between 8 and 9. Showed up after 9 - ok, that's passable. They said they'd need to dig up within 5 feet of the meter. Gave us a quote of literally $2112. Well, that was shocking considering I have helped dig up a few water lines in my day. They also wouldn't be able to get anyone out to "dig up" the line until the next afternoon.

Called another local company with an excellent reputation and they said they were booked out over a week. They gave us names of other plumbers to call. One of those was able to come out immediately.

Y'all. He's licensed, insured, and has been in the plumbing business over 27 years. He dug the line up with a shovel, replaced the fitting that had blown from where the irrigation system had been tied into the water line, and put it all back together for --------- $485. That's right. Lee Company wanted to charge us 4.3x as much in order to perform the same service. It would have cost us even more money and time by the time we packed two toddlers and ourselves up in order to rent a hotel room for the night.

And look, I get it. Some companies are going to charge more. Some companies have certain features or reputations that are worth paying twice as much for- maybe even 3x as much. But 4.3x? Wow.

But what else can you expect from a company run by the governor of Tennessee? I'm sure individual employees are fine.. But the business premise itself is horrid. Absolutely terrible ethics and there is absolutely no way I would recommend them or ever use them again.

*** Note that some of the reviews here on the google page are from employees of the company itself. Proceed with caution.

I signed an annual service contract with Lee Company. On our semiannual inspection, the guy said there was some water in the pan under the unit in our attic, but everything looked fine. He then just tried to sell us carbon monoxide alarms. I told him that I thought that what we had were smoke/carbon monoxide alarms. He looked and said,”oh, yes they are.” He did absolutely nothing but try to sell me something that I didn’t need and told me everything else looked fine. It was clear he didn’t know what he was doing. Within a week, we heard water dripping inside our walls downstairs. I went up and checked the attic and saw that the unit was dripping water and the pan was nearly full. I would have thought that the “expert” would have seen that there was a problem. I called Lee Company the next day. They scheduled us for a few days out. When the guys from Lee showed up, they said they would have to charge me $250 TO EMPTY THW WATER OUT OF THE PAN!!!’ They spent several house and finally told me that it was a bad evaporator coil and they didn’t have the part in stock. They said they would order it and have it on Thursday. On Thursday they showed up, vacuumed out the line and waited for 3 or 4 hours for the part to get there, which it never did. They then told me it would probably be Friday or worst case Monday. The part did not come in until Tuesday. They said they would be at my house at 2pm, but didn’t show up until 3:30pm. They installed the evaporator coil, which was under warranty, but still charged me $900. They told me it was going to be $1,250, but said they would only charge half for all of the inconvenience. Well, $900 is not half of $1,250. Also, the part was under warranty, so the $1,250 was additional fees for them. This is highway robbery. So in 3 weeks, People from Lee Company came to my house 4 times, which was a huge inconvenience. The part was installed a week ago and the upstairs is still hot. It is 72 outside, the thermostat is on 69, yet the temp upstairs is 77. I went up to check this out. The unit in the attic is on, the outside unit is on with fan spinning, but no air is coming out of the vents. I thought this was a reputable company that has been around forever, but I have found them to be incompetent, late for their appointments, and an absolute rip off.