Waterbury Heating & Cooling, Inc.

We have several plumbing issues going on and Zack came to the house on time and well prepared. He fixed a couple of faucet problems quickly and for a problem he didn’t have the part at that time, he came back the second day and tested everything he need to use beforehand to make sure there won’t be any problems and get it fixed super quickly. He is extremely considerate, knowledgeable and a pleasure to work with. Best plumbing experience we have had and highly recommend.

If you need any repairs, maintenance, equipment quotes, call Waterbury! You will be glad you did.

We have used Waterbury 4 or 5 times and each time they were wonderful. They always go above and beyond and do more than they need to. Everyone is very knowledgeable and not only fixes the issue but also makes sure we are doing everything to prevent any other problems. Some companies nickle and dime you just to tell you they can't fix the problem. Waterbury provides wonderful service and we always feel like they gave us a great deal.

We have had Waterbury out several times. Very courteous and professional. Unfortunately, we needed them out several times for repairs. And they have been great every time. Shelly on the phones has been a pleasure visiting with and thank you everybody.

I cannot say enough to say how grateful we are. They were so friendly and amazing! They worked on our almost 40 year old furnace that wasn’t working and completely rewired the rat nest of wires and safety hazard we had in there. It gave him a hell of a time. I know most people in this industry would have given up and told us to replace the furnace, but he pushed through and got it working and safe again. And for that, we are extremely grateful. From here forward will not be using anybody else but Waterbury.

Had an incredible experience with Gary, Bob and my installer through Waterbury. I'd been dealing with a 21 year old furnace that was on it's last leg and broke during the -40 weather.

We called multiple businesses in Sioux Falls to get a quote and immediately cancelled the rest of my appointments after meeting Gary. Gary came to my house for a site visit just two hours after making the initial call. Gary checked my system out and had a quote to me by the next day. He then had Bob come help fix our system to help get us to the new install date. Bob had the unit fixed in a half hour and it worked flawlessly to the day of install. We have a two year old and a 3 month old, so this really meant a lot to us.

Install Day: I missed his name, but he was there right at 8am and had the unit installed by 4:30pm. Walked me through the new system and left my house looking just as when he arrived. He also took the initative to move a drain pipe to the other side of the unit to help open up our walkway in our utility room. It was a small thing, but I really appreciated it.

-Quick service
-They cared about what they do
-They offered money saving solutions
-Costco/Lennox deal is unbeatable
-Sign out process was quick and painless
-Very responsive
-The Lennox system/humidifier is performing very well

Best experience I've had with a Business in a long time

Want to give Kudos to Taylor, Julie, Sherry and all the techs. Worked with them for years. They are very pleasant and follow up on my crazy requests. Would recommend.

They are an excellent team of plumbers. I had a gas dryer uninstalled on a Friday so that we could take it out and bring in a newer washer and dryer. I also had a water shutoff that was leaking under my kitchen sink. He returned at 8:30 on Monday and updated or connected everything on my list in an hour. They were not big things but necessary repairs. He was efficient and came with everything he needed. I was a long time customer of Dan Parker Plumbing and they have joined with Waterbury. I recommend them for their skill as well as advise. Thank you

We needed our water heater replaced and moved to another area in the same room since we were going with a bigger tank. We received several quotes and Waterbury’s estimate was in line with others. What set them apart was Bob ( estimator) set us up on the schedule and told us to cancel if we go elsewhere. He seemed to care that we didn’t have hot water and wanted us on a schedule to be safe. No need to go elsewhere. Work completed within a day, we paid the quoted price and had another excellent experience with Waterbury!

Everyone was great to work with from the start to the install of our new HVAC system. We are very happy with our new HVAC system.

We moved into a new house back in June.
Recently, our water heater pilot light would not stay on and every time we needed hot water we would need to relight it.
We have used other companies in the past and have found ourselves in less than favorable situations with their service and cost.
Waterbury is top of the line. Tim was honest and straightforward after noticing our water heater in the house was purchased from a "big box store" and the repairs would take some time to get the parts from said store.
We decided to get a new water heater and one was brought out by another friendly technician who helped Tim get it in our house and bring the old one out.
Tim made sure to walk us through everything and checked to make sure we didn't have any other questions before he left. He also shared some of his wisdom with us about other things to keep an eye on.
We are incredibly satisfied with the service we received and will use them in the future.