Comfort Heroes Plumbing, Heating & Air

I am a victim of their "AC Tune-Up" coupon. I should have known better and listened to the voice in my head. How much will a $29 truly cost me? Well the answer is $430, to replace the capacitor that the tech was working on taking off a wire to test. A capacitor that I could have bought online for $60 some dollars! They did not even talk about price until after installed and Oh here's your big bill. So I contacted them to talk about my concerns multiple times and my only reply was after the first one from Bonnie was going to forward to Ben the HVAC manager. Well guess what, after a month and more messages, "NO REPLY". Do not use this company, all they want is to take your money and run. The ownership should be ashamed but I am guessing they do not care!

Would give 0 stars if it was an option. They came out accomplished nothing and charged an outrageous price for it. Make sure you read the contract that states their work is an “attempt” and they don’t have to actually complete the service. Would not recommend to anyone.

I used one of their coupons in an ad for an AC “tune up.” The technician came out and told me I needed roughly $2K worth of work- adding Freon to my AC and cleaning out my air blower. Or they suggested I replace my AC altogether for $15k. They didn’t do any actual work with the tune up just made suggestions on what to fix. Called and got a second opinion at Waterbury. They came out and inspected it- told me that NOTHING was wrong with my AC whatsoever. It didn’t even need Freon. Almost completely got ripped off!

*honest post* Had our A/C unit looked at and serviced and Idk, I definitely felt I was over priced for what I had done. Service call, cleaned unit and added a couple pounds of coolant and my bill was $1,000. My unit is on the cusp of its life and I understand that and all I was really looking for was to get it cooling again so my house wasn’t 80 degrees. My family and I were trying to muscle through the day with fans to stay cool but it got too warm in the house we caved and called. I wish I would have waiting to call my local go to but it was unbearable for my family to be in the house with no A/C. I was expecting $500 and it was double + some and it broke my sprit. Will definitely consider another option next time a service call is needed to my house and stick to using my local go to. Happy the tech got it running and cooling again but the price to service a unit + the pushy tactic to finance a whole new unit really didn’t still well with me.

I've used Comfort Heroes to install an outdated furnace and air conditioner in my home. They completed the job quickly and i think reasonably priced. I called them to help with a clogged urinal at my business. I had to pay them $1000 up front. The Tech came out, worked on it for a bit and then said he didn't have a long enough snake and would be back. 5 hours later he came back and fixed the problem for another $700. $1700 for labor. No parts were needed. We had the same problem a month later with another urinal. We called a different local mom and pop company who came out the same day, made 1 trip, fixed the problem for $135.26. Needless to say Comfort Heroes ripped off our non-profit youth facility.

We had sewage backup and had to get a pipe replaced, so we called this company to get it fixed because they had good reviews. The whole process was a nightmare from start to finish. Every day they told us it would be several thousand dollars more to fix, on top of that our insurance company did not want to cover anything so we had to pay $30K out of our own pocket for them to partially replace a section of a pipe and then jimmy-rig the rest make it somewhat function, so we don’t have any peace of mind for the future. The best part is that they left a total mess in our front yard, dirt and mud everywhere, they even cracked our sidewalk, destroyed a section of our neighbors yard. NO property restoration included in the bill. The average person doesn’t just have $30K laying around to give away, It’s like these people didn’t give a rip whatsoever. We basically paid $30K for an unfinished job, just like if you were to take your car into a body shop and they put unpainted panels on, headlamps in the front seat, bumper hooked half on, emblem missing and hand it off to you and say “ok you’re car is all fixed and ready for pick up! Now pay us $30K!” That’s exactly what it’s like with these guys. They didn’t put the on the customers shoes to feel what the customer feels and see that their house is a home with value. If I were the owner of comfort hero’s and charged a customer that much I would go the extra mile to make sure their property looks exactly the way it used to be before the incident. Absolutely unbelievable and embarrassing that we even contacted these guys. DO NOT ever use them if you have to replace a sewage pipe.

I reached out to Comfort Heroes for an appointment - I was contacted very quickly, and they were able to send someone out to my home very quickly as well. I was impressed.
My "comfort hero's" name was DARIEN - he was extremely knowledgeable, honest, and friendly. That's a rare combination to find nowadays. I had a very pleasant experience. And perhaps most importantly - my issue seems to be fixed!

I had my furnace installed the other day by this company. The two guys you had come out to do this install were rockstars! They went above and beyond to be accommodating, and were very thorough in checking over equipment. They also identified other problems with my HVAC system and brought it up to code. I will definitely be calling you guys again in the future!

As a new homeowner at the time, I wasn't sure who to look for to repair my bath tub. I called Comfort heroes and they kept trying to get me to fix or change things that I didn't request or need. They charge 4x the amount other people charge for large and small projects. I would not recommend. On the bright side, they did fix my issue and I haven't had any problems since.

My furnace suddenly stopped working yesterday and could tell the pilot light was out. Comfort Heroes came out said my furnace needed to be replaced and if not the repair would be really expensive and he wasn’t even sure they had the part. Sent me two outrageous quotes for a new furnace, made sure to mention they financed and left. Never checked to see if they had the part nor give an estimate for that. Also, did not say what was wrong other than it was old and needed to be replaced. Called another company that came out in the evening. Checked everything over and said I needed to replace the igniter. He came back this morning and had my heat running within a half hour. The charge……$209 for the inspection last night and this morning’s work. Glad I got a second opinion instead of assuming my only option was a $15,000 furnace for furnace/ac. Will never use again.