Carolina Sun Heating and Air

Always have a wonderful technician come do my maintenance in the Fall and Spring. Reasonably priced.

Carolina sun did a great job from start to finish installing a new HVAC unit for me in Goose Creek. Very professional, very reasonably priced. I highly recommend them for any HVAC work.

Mike and his staff have serviced our office for years and have always been extremely responsive, prompt and professional. So much so, that we all use his services at our own residences. Highly recommend!

Approximately three months ago (SC August) my 88 year old father lost his central air unit. Platt’s, the company that had installed the unit was no longer in business so I called their new company Carolina Sun. This was on a weekend but the lady I spoke with told me that she should be able to get someone out within a few hours. Needless to say, I was very pleased. When the Technician showed up I was a little surprised to see his wife was also with him. Turned out, she writes serial numbers and what not down for him. After an hour or so of working on the unit and not being able to get it started, the Technician came up with the diagnosis and it was decided that either the compressor or the entire unit would have to be replaced. I spoke with my dad about it and he agreed to foot the bill for the $1800.00 compressor which was still under warranty. He had to have some relief from the heat. The Technician made some calls and said he should be able to have the new compressor on the following Monday.
Monday afternoon we had not heard anything so I gave them a call. Turned out the compressor they got in had been damaged or something but should be able to have another on Tuesday. Tuesday they called and said that the one they got in was the wrong one they’ll have it on Thursday. Thursday afternoon the Technician did come out and removed the old compressor and left. Friday, he and his wife returned with the new compressor and started the installation which is a pretty lengthy process. After a few hours the new compressor was in and ready to go. When he powered up the unit, it did the exact same thing it was doing in the beginning, the compressor and fan would try to start but then it would shut back down. The Technician swapped out capacitors a number of times and was starting to get a little frustrated when the unit continued to do the same thing. He and I both agreed that it sounded like the compressor just wasn’t getting the needed voltage to start so he started looking at the electronics part of the unit. After some poking around, he came across the contacts (or breaker) in the unit that had obviously been arching or something for some time because they had quite a bit of carbon build up on them. He tapped on them with a screwdriver and then attempted to start the unit again. Bingo! The compressor and fan came on like they were supposed to. After replacing the contacts with a new set, the unit ran like a charm. Nothing against Carolina Sun Heating and Air however, I watched the work performed, and I personally know that the Technician simply made a bad diagnosis on the unit. My father was charged $1800.00 for a compressor that was still under warranty when the problem was nothing more than $100 set of contacts. If I would have only held on to the defected part once the Technician handed it to me, I could have proven a case, but instead, I handed it back to him without ever giving it a thought.
I would not recommend using Carolina Sun Heating and Air.

Everyone from that company did a great job; from the lady answering the phone to the crew that came out and replaced the old ac/heating system.
They all responded in a timely manner and were professional.

Thanks for a job well done. We appreciate the messages telling us when a service tech will be arriving. Smooth and easy experience. We have our go to company. Thanks much. Great Job Hunter.

These guys are amazing. They responded efficiently and were extremely knowledgeable and professional. Highly recommend and will definitely use their services in the future.

Super job! I was thoroughly impressed with all of your guys. They were very professional from all aspects. I would highly recommend your company to family, friends and business associates.

They responded quickly to my call and came out within a few hours. They were honest with me about what i needed and didn’t try to sell me something i didn’t need. Highly recommend.

Excellent service. Did the job right with proper diagnosis and replaced fan blower. Fair pricing and came within an hour of air going out at no extra charge!