Arctic Air Inc

We own a restaurant and have a lot of coolers and freezers. Our beer cooler went down after the storm (Hurricane Dorian). Very thorough and honest diagnostics from an experienced technician, Troy. We will definitely reach out to them the next time we have refrigeration problems. Thank you Arctic Air!

Staci and Mike are the owners and they are local. Their company delivers consistent, honest, and budget friendly work time and time again. There is no one else I would trust to service or replace my HVAC and duct work. They hire the best and it shows.

I came home from vacation at 8pm to find my thermostats blank!!! Our house was 90 degrees and our poor dogs were about to die, so I called Artic Airs emergency services and they came out within an hour and saved us!! They fixed our ac within an hour and were so amazing, professional and great rates!!! Thank you for rescuing us from the smoldering heat. I absolutely recommend Artic Air!!!!

I want to thank all the folks at Artic Air from Mike to Evan and his installation crew. Came in and installed my new unit in one day, a little more difficult then the usual swapping of equipment. Appreciate all the hard work and extremely happy with the work performed.

First, I'll start with our bad experience with another company and then I'll tell you about our great experience with Arctic Air.

We got a cold call from Pardee Heating and Air to set up a routine service of our unit. We figured we should since it had been a while since it had been cleaned and could use a look-over. After the service guy, Mitch, had been there 15 minutes, my husband and I were ALMOST convinced that our upstairs air handler was on its last leg. The unit is 9 years old. Mitch told us the unit was originally installed improperly on its side, the coils were leaking and may need to be replaced, and the inner drip pan was rusted out and discontinued (therefore would have to be handmade if replaced) which was why there was water in the secondary drip pan. Mitch said, in a very dire manner, that the repairs could cost up to $2000 making us think it was time to invest in a new system. He put our name in as a "Sales Lead" and called the manager who tried to make an apt ASAP. We declined. I like to do research and the more I read, the more confused I was about what he told us.

Now we get to the good part. We decided to call Arctic Air, a York dealer, (the brand we own). Troy came the next day. First, the unit can be installed upright or on its side so it IS installed properly. The "rusted" inner drip pan is PLASTIC! The water in the outer drip pan was because the drain line was clogged which Troy unclogged (something that should have been included in Pardee's routine service call). There was water because the unit needed freon, had frozen and thawed after it was added. He couldn't find the leak because it was too small but he spent an hour sealing up the ducts that were no longer connected to the vents so we would no longer air condition the attic. Something Mitch from Pardee never mentioned. Troy told us that, although it isn't a perfect situation, we'll need to add freon yearly or every other year until the leak is big enough to find and seal but not worth replacing the whole system. These units should last 15 yrs if well maintained. To top it off, Pardee charged almost $20 more per pound of freon.

I found Troy from Arctic Air to be polite, truthful about the reality of the situation, hardworking, and honestly embarrassed about how some people in the industry try to cheat people. The people at Arctic Air are good honest people and skilled at what they do. I'll be using them from now on.

I am very impressed with Airctic Air and all of their employees from the techs to sales and scheduling. They have been taking care of our HVAC units for several years and have always been on time, courteous and resolve issues immediately.

I had to replace the HVAC system at my place of business. It wasn't an easy job and the team at Arctic Air went above and beyond to make it as stress free as possible. I would highly recommend Arctic Air!

Horrible experience!! Call to have a walk in cooler repaired 3 times. Paid over $800 and it still wasn't working. Asked the owner to come back to repair it for the 3rd time without a service call fee, since it was never fixed, and he refused and told me we would need to pay the full price once again. Clearly doesn't care about the customer or providing quality service. Complete waste of money, I would not recommend!

The people at Artic Air are true professionals. Same day service and the price was very reasonable. They saved me from an extremely hot and uncomfortable environment. Thank you Arctic Air!

Quick and professional same day service. Technician Craig was helpful and knowledgeable in diagnosing and resolving my issue. Highly recommend Artic Air!