No where was it explained to me or on my receipt that a home owner could not return a brand new unused not needed part. It's sad a company will lose a customer over $17 now a days to their undisclosed "policy"

The employee I spoke with said "I don't mean to sound cold, but you chose to come in and buy the part instead of hiring one of our contractors."

This is a learning situation for this man. If I said "no offense,........." Chances are anything I say after it will be offensive. Obviously he knew he was being "cold"

I will allow for trane to resolve this and update the review if I am reached out to this week.

July 8, 2016

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