ARS/Rescue Rooter Heating Cooling Plumbing

Our technician that came to the house was fine. No problems at all with him. The problem was that our appointment was canceled and rescheduled 3 times before they actually showed up. Each time I had scheduled time to be at home and waited for hours for them to show up. Then I would receive a call 30 minutes before the scheduled last appointment to be told they had to reschedule. This is unacceptable and a complete waste of my time.

Repairman Ashley came out quickly to our home. He assessed the problem and made repairs in less than hour. He was thorough and explained in understandable manner why the system stopped working and what he did to make repairs and/or get it working again. From time I called to report problem and it being satisfactorily taken care of was less than 24 hours. As always, I am very pleased with the services provided by ARS.

He diagnosed our ac quickly was very professional and gave quality service providing information of our units. Thanks for the Top Notch service.

Due to the outstanding service provided by Harley (HVAC Service Manager), Austin and Bradly Peaver (Sewage Cleaning), I will be renewing my annual ARS Preferred Pros membership. Excellent service by these 3 gentlemen.

Called ARS at 7:30 am on a monday morning. Josh the technician was at my house by 9 am. Did all the work cleaned up and left in about 20 minutes. Will definitely use them again for all my plumbing needs!

Semi Annual maintenance for my A/C maintenance
He was on time, he adhered to all of our suggestions. I would like it if he was the one you send back next time.
I also need to make an appt. with you for next time.

Leak detection in Mitsubishi Mini Split heat/AC system that we suspected in Dec. 2022 and not repaired yet. A Tech. and a field supervisor along with a trainee were on site, to diagnose the problem. Still not repaired, "central main coils on two heads are leaking, need too order parts"

We were hoping to get seen soo er but the communication was good thR we would be delayed a couple days. Joshua was very professional in taking care of our water heater replacement and even helped us add on a component we weren't aware of that will help us make our hot water from a small tank last longer. Communication between Lowes and Ars was seemless. Thanks yall

Thomas was fantastic. Took the time explain any issues and talks about preventative maintenance. He was honest and did not sell me repair I did not need. Will definitely use Thomas and this company again.

Stop taking appointments just to have people take off of work for 2-3 or more days and continually cancel. Pushing out for weeks just to get an initial consultation. Right up there with Xfinity and the DMV these people are a bunch of clowns