C&C Myers Heating, A/C, Plumbing & Drains

Service call to diagnose HVAC
Zone malfunction. Tony, technician was knowledgeable and helpful but quote seemed high for a system 4-5 yrs old.
Will get another estimate .

Tankless Hot Water Bi-Annual PM.
Technician was: on time- clean & neat- Knowledgable- Professional- thorough in work & explanation of tasks- quick- courteous !!!

I was very impressed with the overall service and repair and the time that the service technician took to take care of the problem. He came on short notice the day I called and did excellent work and explained everything he did very well.

Charles Fields, service technician, arrived for our maintenance check. He was very professional and knowledgeable.

SCHEDULING NIGHTMARE - DON'T WASTE YOUR TIME WITH THEIR "FLYER SPECIALS."

I have never been more disappointed with how a company schedules appointments or runs a business. C&C Myers regularly (bi-weekly at least) sends flyers advertising their $79-$99 A/C tune up special. After visiting their website and reading about all their "Awards" for customer service, I decided to give them a try.

I called in early June to schedule appointment. First availability was at the end of the month. Understanding that it is a busy time of year I took the appointment. Fast forward two weeks and my cool system starting falling behind during a major heat wave. Decided to ride it out knowing that I would have a technician coming the following week for a tune-up and any other issues/recommended repairs could be addressed at the appointment then.

The day before my appointment I receive a text message saying that my appointment needs to be rescheduled and providing me a number. When I call their service line to reschedule I'm told the next available appointment is JULY 19 because I have fallen behind on the list of other "high priority" appointments. I understand if they needed to move the appointment by a few days but asking a customer to wait another 3 weeks for a routine appointment is unacceptable. I'm sure even if I had taken that appointment the same thing would have happened to me again on July 18.

I then mentioned on the call with the Customer Service Rep. that there were some small issues with my system I didn't want to wait that long to address and asked for an earlier appointment. The representative I spoke with said the company could send someone out sooner if it was considered a "service call" - which of course would be billed at a different and higher rate.

Why would I have waited it out in the heat if I was going to have to pay for a service call at the end of the day anyways? Feels like a classic bait and switch to me. Don't aggressively advertise services if you are going to string customers along like that. Very unprofessional.

C&C Myers quickly fit me in their schedule for routine maintenance. Delano Richard's was punctual and very professional.

Delano Richards was on time, worked efficiently, provided photos and video of his service and was very helpful with my questions.

Steven Ross serviced our annual plumbing maintenance. He was on time and is professional, knowledgeable and friendly

Showed up when they said they would and friendly however the price they wanted for the repair was very high after shopping around. If they worked on their pricing they would have earned my business for the repair.

What started out as a routine check up turned into a two hour appt. Zack wanted to make certain he not only fixed the immediate issue but was certain that I wouldn’t experience a problem down the road. Very thorough. Would highly recommend.