McCown Company Heating & Air Conditioning

they are very thoughtful and professional. They notified me each time someone was coming to my house and what they were going to do. They did their work and cleaned up afterwards. Everyone was polite and considerate, They came out to check to make sure everything was working the way it should. I would recommend them to my friends and family

Don't hire. do your homework and find trustworthy companies that dont try to fleece their customers.

I had an issue with my furnace early in October because the heater stopped working. I was told by the tech that it was the thermostat. I trusted his knowledge and I felt he was trustworthy. I got charged $350+ for the thermostat and the work. I later learned that the thermostat was only about $50 because it was an older model. It was sold to me higher than the cost of more advance thermostats with wifi control and multi room programming. I understand contractors and vendors add a markup to their parts but 5 times the cost of the part they installed is not right. It is just plain wrong.

The worst of all of this is that the thermostat doesn't even work. I set the temperature at a specific degree and it always stays at 78 degrees so if I leave it on it is always hot. If I leave it off then I have no heat. The company is not to be trusted neither tech.

The owner responded giving me this breakdown. The tech did not spend more than an hour and there was no wiring done. He just snapped on the thermostat. The owner also claims I did not make a call to let them know of the issue. I did posted my experience in writing and he did not answer.

And, why would I hire them again to come after they took advantage the first time? I dont want them to sell me repairs and overcostly parts for issues that don't exist?

He very conveniently replies to those that meet some bias criteria I guess.

I called because my heat was out. So cold! They had a technician out to my house in 30 minutes. Chad diagnosed the problem quickly and even had the part on his van. My heat was fixed within an hour. So happy! McCown Company and Chad are amazing! Thanks!!!

These guys are great, the owner, Mr. McCown has been in the HVAC business for many years and loves to take care of customers and their Air Conditioning and Heating needs. It has been my experience that he is a man of his word and likes to give old fashion service with a smile. The products that they offer are energy saving products and state-of-the-art systems that will last for many, many trouble free years.

After having a horrible experience with a different HVAC repair place. We called these guys and immediately got help over the phone twice and on a Sunday! The employees that work here are absolutely amazing! I didn’t catch the guys name who helped us but My wife and I have pets and a 1year old and being without heat isn’t something that we can do. They understood that and helped us right away! We are looking at buying a new unit next summer and will 100% be giving them our business no need to shop around when you get service like this. finding people who care is hard to come by these days and finding someone who knows what they are doing is a plus!

Fast response, friendly techs. Recommend highly

Here's the text I sent so I don't have to retype it ..

I don't know what you guys have going on but there's a reason people don't over book, and if you all are not over booking and your crew should be able to handle this workload then that needs to be addressed. If it's neither one of those it's time to look at management.
What I want to point out is you told me that you would come to my house and look upstairs, you didn't show up, I had to text you and ask if you were coming after you told me you would be here. We stayed home all day on our day off to be told you weren't coming. The next time I spoke to you, you rescheduled us stating that you had many people out of heat (which I don't believe you should over book when you have previous appointments. Maybe tell them you are booked that they may need to contact someone else instead of pushing people who hired you to do a job around over and over ) and rescheduled my time for the first appointment date that we set. To the following day which you then contacted me stating that you need to move my appointment again.

We scheduled for 1-3 and I took a little over a half day off so that I could be here for your guys. I was here waiting. Your guys called me and I sent them a link to the address since they couldn't find it. Which is fine. I'm glad they called and didn't just come because they couldn't find it!

They were fast and efficient.

Friday I received a text to call the office and pay. I text back asking if the float was on. - no reply so I called.

You stated that they wouldn't leave without putting the float on (they did) so we scheduled to have them come Monday.
No one came and I didn't get a text, call or anything until today, replying to the text I sent Friday. Thanking me for understanding and bearing with you. I left work early to make sure I'd be here because you told me they would be here late in the afternoon. And stating that I need to let you know if my house was unlocked (I had told you they can't come unless I'm here)
I texted you at 6:20 pm asking when they would be here since the afternoon was over and it was now night time. You told me they were on the way. And they showed up at 7:49 pm

How is that late afternoon?
Why can't you make a schedule and stick to it?
Why is my money and appointment not worthy of getting done?
And why is it ok for me to miss my money at work and waste my personal time?
Who is going to make up for my lost wages because you can't be bothered to communicate or BE HERE.

I'm understand you're sorry but there is no excuse for the way this situation was handled. If this was my company I'd want to know that this is going on.

My family and I go back to 1972 with Hugh McCown and his company. For the first time (2/1/19) I had a potential problem with McCown Company which they addressed immediately. Thanks to tech AJ, office manager Cathy, and owner Hugh McCown my problem was COMPLETELY resolved to my satisfaction. The entire company operates on a professional level with customer satisfaction being a primary focus. Hugh took a $ hit to satisfy my concern/problem which further reinforced my belief in his integrity. Look forward to many more years of service from them.
Bob Smith
Greenville, SC

AJ came out to give me a second opinion on our AC unit. The previous company had told me I needed to replace evaporator coils and it would cost $2300 to fix my leak and charge the unit. AJ did a thorough inspection and discovered I had some seals missing and replaced those and then charged my unit. All said and done - it was $135 and my airs blowing as cold as ice! McCown has earned a lifelong customer for their honesty and professionalism! Thanks AJ!

I had a water leak in my heating system at 5:30 in the morning. I called and left a message and Chad called me back around 7:30am. He already had a job first thing that morning but was able to get dispatch to to reroute him to me since it was an emergency. He got the water leak stopped but the part wouldn't be in for two days. Came back to install and had a heck of a time getting the radiant heat back up. It was not an easy job and not many companies will not work on my gas boiler system. Chad stayed over 3 hours to get everything back up. Don't know what we would have done without McCown and Chad. They are our go to for sure.