McCown Company Heating & Air Conditioning

My 25yo A/C unit went out on the hottest week of the year. McCown did what they could to get me up and running but the old unit was simply shot. Hugh walked me though numerous options and I feel confident that we selected a quality Bosch unit. Luckily the unit was in stock and the Install team was able to start quickly. I will be sleeping comfortably again tonight. Thumbs up to Hugh, the install team and the technicians for making this happen quickly.

I had McCown out to replace my upstairs heat pump and air handler. From quote to install, they took care of the whole job within a few days. The office was very responsive (thanks, Alexis!), the initial rep, Cole was very professional and answered all my questions. The install technicians Roy and Craig could not have been more courteous—really great guys! We had just painted and I was worried they’d damage the walls taking the old unit out and putting the new unit in. They were incredibly careful and didn’t damage anything. Chad was able to integrate the new system into my existing security system and control pads. Craig stayed to make sure the system was 100% working before leaving. He was great. The whole job was seamless from start to finish! They took such care and the York unit works like a champ. Absolutely choose McCown!!!

Today we had our annual checkup on our heating system. Randy was our technician and he is the best. McCown Company Heating &Air Conditioning is the best company for heating and air. We have used them about 7 yrs now and have never had a problem. They are the best. Also the office staff is great and helpful.

Lupe and Roy arrived at my house at the scheduled time and worked hard installing my new unit. The were courteous, polite, and very knowledgeable. Craig was my salesperson and he showed up on the job to ensure the install was complete and I was happy with the product. Thank you!

The office and tech staff were great to work with and very professional. I had some heat/air work done under the house where the dehumidifier from a previous company had come off and they came out and fixed in no time. Would recommend to anyone looking for a reputable heat/air company.

The original drip pan that was installed by the builder was not large enough to catch all of the water that was dripping from the bypass. I called McCown and they sent out a service person who analyzed the situation then the company provided an estimate and I scheduled the work. Two service persons showed up to do the work as scheduled and completed the work by installing a larger and newly fabricated drip pan of much better quality than what was originally installed. They installed it in less than an hour. I also have an annual maintenance plan with McCown.

Professional, knowledgeable, punctual, and super nice. Always a good experience.

Service tech stated the condenser coil needed to be replaced which would cost $3400 or I could buy a new a/c unit for $7200. Got a second opinion and the second company showed me that it wasn’t the condenser coil and showed me the copper pipe he soldered the pipe and the fix cost $348. McCown Company charged me $248 service charge and diagnosis fee. I called to request the $150 diagnosis fee back and was told the office manager would need to call me back. When I was called back it was an inspector because the office manager was too busy to call me (so basically they handed me off to someone). The inspector told me that the $150 was charged because the service tech used nitrogen for the misdiagnosis. Still haven’t received a call back from this office manager. Would not recommend this company to anyone.

We signed up with a annual service where $195 was to cover any simple visits and cleaning and inspection, etc. On 6/7/2021 we paid the $195 as the inside unit was checked and cleaned. On 6/17/2021, a second visit included cleaning the outside condensor coil, checked refrigerant, etc. At that time no money exchanged hands. No charge was mentioned when the call was made nor any time during the visit. On 7/14/2021, a whole month later, they sent a bill for $79. If there was a charge for the visit why wait a month to bill us? Why not say before arrival or before doing any work? Or before leaving? At no time where we told this was an extra charge. This place is a rip-off.

I have always been impressed with McCown but this weekend they really helped me out. My air went out two hours before a lot of company was due for the night. I called McCown and the air was back on before he company arrived. They also charged a fair price for rapid weekend service. I’d recommend them to everyone.