Aire Serv of Greenville

My hot water heater went out in the middle of the night. I filled out request for quote forms on 4 websites at 2AM. Aire Serv was the only provider to give me a quote over the phone. I had 6 companies contact me. Only 2 of the remaining 5 would come to my house and quote the job without an upfront fee. Those 2 came out that afternoon after I got home from work and gave me a quote. Aire Serv quote was $550 below the lower of them and $850 below the other. The brand they quoted was a
Rheem. I booked Aire Serv. The installer arrived the next morning within the appointment window, removed the old unit and installed the new one. He went over the operation of the new unit and asked if I had any questions. Very polite and professional.

Erik Schafer was out technician and he could not have been better. He was prompt, efficient, and professional. I could not recommend him higher.

My air went out on 7/18, I called AIRE SERV and a service tech came out on 7/21. He checked my system and informed me that I had a bad compressor. His advice to me was to replace the entire unit and that he would refer me to a comfort specialist. I was thinking that someone would call me the same day but after several hours waiting, I decided to call them. The lady I talked to pretty much said that they were busy and my situation would be handled in the order that my initial call came in. I waited a few hours the next day and decided that I would call the service tech who initially came out and he told me that someone should have already contacted me. He said that the lady who normally handles their appointments was out on vacation and that he was sorry for the inconvenience. 7/22, A guy named Trent came out to discuss my options. He gave me a lot of info as far as the type of system I would need and how to go about financing it. He was knowledgeable and not overly aggressive about trying to sell me something I didn't really need. Thanks Trent! However, I was disappointed to find out that my install wouldn't be until Monday of the following week. The install took about 8 hours and after two days of use, I'm not really sure if I'm satisfied with the new system. My level of comfort has always been around 75-76 degrees room temp. My old system set on 76 degrees seemed to hold the room temp consistently. I've been running the new system at 73 degrees to get 77 degrees room temp during the day. But it does okay at night. Maybe its the price you pay for energy efficiency.

My water heater stopped working, so l called Aire Serv, and I was able to get a same day appointment. The service technician Jeremy Scarborough was very professional and did an exceptional job.

This company is terrible. Don’t call them if you have an Emergency. Tech was nasty to me on the phone about not buying my unit from them and told me they could possibly get to me in five or so days. Was a customer of theirs for years and changed due to bad customer service. Thought maybe things had changed so called them. Was looking for a new maintenance company but definitively not going back now. Gave them one star because they won’t let me give negative ones or zero.

Updated response to Aire Serv's response to me: I totally understand that current customers come first and it was a holiday weekend. I was not looking to be bumped to the top of the list or given special treatment. I was just looking for a professional company to (1) ask me what the problem was, (2) perhaps offering me a solution or two and/or (3) letting me know when they could schedule me if a problem still existed. This is the response I got from the other AC companies I called. Like I said, I was a customer of yours for years and left due to rude service I received, even when I was a Maintenance Contract Customer. Was hoping things had changed. It has not.

Chris and Eric came out and with in a few minutes were able to identify my issue, give me good feed back on how to resolve the issue and told me to call them back if anything was weird and they would take a look without an extra fee.

Great guys, professional and friendly.

I have used this company for many years and have always had great service, until now. In fact, I would normally give them 5 stars. My natural gas furnace stopped working. I called the company on a Thursday. They couldn’t schedule an appointment until Saturday. Not great but ok. Saturday morning I get a call from someone there. They say there’s a commercial emergency and could they come in the afternoon. I say ok. At 2:30, I haven’t heard anything. I call, get the answering service, and leave a message. At 3:30, I still haven’t heard anything. I call again and go through the same procedure. At 5:30, someone finally calls me back. They don’t know why I haven’t seen a technician yet. They say they’ll find out and let me know. No return call. I call Monday morning and ask what’s going on. They had no clue that there had been a problem. My appointment was on the schedule though. I let them know of my frustration. They schedule an appointment first thing but don’t offer any discount. I call back to get details to tell my wife, they say the change to Saturday afternoon didn’t go through their system for some reason. They do offer to not charge the service fee, but of course, that fee is waived if you pay for the repair, so it didn’t really cost them anything. I gave 2 stars instead of one because the technician was great as usual. Very professional, explained everything, and fixed it quickly. I will give them another chance, but I will follow up more quickly if there’s even a hint of a problem.

Not yet, awaiting quote & further info on Wednesday. But Eric was delightful & very knowledgeable. So far so very good.

Recently used Aire Serv of the upstate to replace my old A/C system. The level of care and professionalism was out standing. The care, quality and attention to detail exceeded expectations . The staff was knowledgeable, sales team did not try to push any unneeded products , and the install was quick and respectful of my time

Both technicians were friendly and answered all my many questions. They did a thorough investigation of the situation and I was able to trust their diagnosis.