Jeremy Thompson was able to show up to my house in less than an hour of calling on a Sunday morning. He quickly diagnosed the problem on my A/C unit and showed me everything he was assessing every step of the way, and why. He was very pleasant and professional. Would definitely recommend and I plan to reach out to him with any future HVAC needs!
I just had the pleasure of having Jeremy provide service on both of my units. I found him to be very knowledgeable, polite and professional! Lisa from the office also provided excellent customer service and was very personable! Both are outstanding in their respective fields and are a tremendous asset to E F Martin!
I've dealt with all of the technicians at this company, and and all up to par. If you want extra assurance that you were getting treated like a family member, ask for Jason or Jeremy. They're my favorite. Jeremy talked me into getting a surge protector for my outdoor unit, and when I had a power surge during the last storm a lot of appliances in my house were damaged but my air conditioner is perfectly fine. Jason showed me some indoor air quality products that that helped rid my house of viruses and microbial growth. We breathe so much better now. Thank you, EF Martin, for making me feel like We Are Family.
Just had Jeremy come out to service our A.C.. He is good. Personable, professional, seems to know just what and how to do things. Our unit is running quietly, and cooling the house as well as it did 20 years ago.
We are impressed with the attention our system got and would like to thank Jeremy and Mary for setting this up and carrying through with helping us. Thank you!
We feel confident in being able to call upon such good people in the future.
Peter was very polite, professional and genuinely cares about the customer and his work. The front office was very friendly and responsive! I would give 10 stars if google would let me!
Jeremy Thompson, our service technician, was professional and friendly. I was happily surprised that he was able to fix the vent under the house immediately. We didn't have to schedule a second appointment. I made sure to save E.F. Martin Mechanical in my contact list. Thanks for such good service!
Jeremy did an excellent job diagnosing the issue with my system, explaining it well and fixing the problem. He was professional and friendly and delivered great service, without me feeling like I was being oversold. Would highly recommend Jeremy to anyone.
The technician was very friendly and courteous. Used shoe covers when entering our house. He was very professional and helpful in showing me things I could do to keep my unit working properly. He showed me the readings he got on my equipment and why a replacement part was needed. I would highly recommend EF Martin for any HVAC work that needs to be done.
Our Goodman unit was really messing up and giving out wrong codes. EF Martin sent out Jeremy T to fix it. Jeremy was amazing. It took a couple trips to fix our unit but he was always a pleasure to be around. He looked at the problem and wasn’t going to let it beat him. It’s great to have an employee that genuinely loves what he’s doing and that takes such pride in his work. I hope EF Martin realizes what a gem they have in him, how willing he is to go the extra mile, and how fantastic he represents their company.
Had to have a new unit put in for our upstairs. Great experience. The whole team were very professional, kept us up to date on the insulation. Also had to increase size of the duct for the return on the first floor. During the quality control inspection for the new unit, the team member was not happy with the amount of return air for the first floor unit. Had the team at my house within an hour and had it changed out before lunch. The guys very very professional and cleaned up everything before they left. Highly recommend the whole team.
Chuck Turner
Jeremy Thompson was able to show up to my house in less than an hour of calling on a Sunday morning. He quickly diagnosed the problem on my A/C unit and showed me everything he was assessing every step of the way, and why. He was very pleasant and professional. Would definitely recommend and I plan to reach out to him with any future HVAC needs!
Gene Raymond
I just had the pleasure of having Jeremy provide service on both of my units. I found him to be very knowledgeable, polite and professional! Lisa from the office also provided excellent customer service and was very personable! Both are outstanding in their respective fields and are a tremendous asset to E F Martin!
HVAC MVP Thompson
I've dealt with all of the technicians at this company, and and all up to par. If you want extra assurance that you were getting treated like a family member, ask for Jason or Jeremy. They're my favorite. Jeremy talked me into getting a surge protector for my outdoor unit, and when I had a power surge during the last storm a lot of appliances in my house were damaged but my air conditioner is perfectly fine. Jason showed me some indoor air quality products that that helped rid my house of viruses and microbial growth. We breathe so much better now. Thank you, EF Martin, for making me feel like We Are Family.
P Creighton
Just had Jeremy come out to service our A.C.. He is good. Personable, professional, seems to know just what and how to do things. Our unit is running quietly, and cooling the house as well as it did 20 years ago.
We are impressed with the attention our system got and would like to thank Jeremy and Mary for setting this up and carrying through with helping us. Thank you!
We feel confident in being able to call upon such good people in the future.
Rev Peter Creighton
Lisa Bifield
Peter was very polite, professional and genuinely cares about the customer and his work.
The front office was very friendly and responsive!
I would give 10 stars if google would let me!
Krys Wood-Elmore
Jeremy Thompson, our service technician, was professional and friendly. I was happily surprised that he was able to fix the vent under the house immediately. We didn't have to schedule a second appointment. I made sure to save E.F. Martin Mechanical in my contact list. Thanks for such good service!
Jason Mohn
Jeremy did an excellent job diagnosing the issue with my system, explaining it well and fixing the problem. He was professional and friendly and delivered great service, without me feeling like I was being oversold. Would highly recommend Jeremy to anyone.
Steve Rogers
The technician was very friendly and courteous. Used shoe covers when entering our house. He was very professional and helpful in showing me things I could do to keep my unit working properly. He showed me the readings he got on my equipment and why a replacement part was needed. I would highly recommend EF Martin for any HVAC work that needs to be done.
Erin Wicker
Our Goodman unit was really messing up and giving out wrong codes. EF Martin sent out Jeremy T to fix it. Jeremy was amazing. It took a couple trips to fix our unit but he was always a pleasure to be around. He looked at the problem and wasn’t going to let it beat him. It’s great to have an employee that genuinely loves what he’s doing and that takes such pride in his work. I hope EF Martin realizes what a gem they have in him, how willing he is to go the extra mile, and how fantastic he represents their company.
Clarence Ross
Had to have a new unit put in for our upstairs. Great experience. The whole team were very professional, kept us up to date on the insulation. Also had to increase size of the duct for the return on the first floor. During the quality control inspection for the new unit, the team member was not happy with the amount of return air for the first floor unit. Had the team at my house within an hour and had it changed out before lunch. The guys very very professional and cleaned up everything before they left. Highly recommend the whole team.