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Aaron Hassell
I would probably say 2.5 stars more than 3 but .5 was not able to be put in. We used capital cooling to have the ductwork under our house replaced and to move the furnace for a new configuration. One issue we had during the work was a shortage of communication about the timeline of the project and when they would be coming out each day to do the work so that we could make plans accordingly. After they had finished the ductwork, the ac has blown great so that has been one bright spot, but we have had a few issues since. There were two gas valves that they had touched that they forgot to turn back on. One was related to the heater and so when we had a cold snap a few weeks back, we were unable to use our heater and up to this point have still not been able to. There was a part supposedly that they had needed to replace and the owner had said he would be by Monday to put it in but has since not and has not contacted us to give any update. I have tried leaving a voicemail and texting, but have not gotten an answer back. I am happy for my ac but the lack of communication has been very unprofessional.
Susan Piercey
Installed new HVAC system. good job at fair price. Thank you!