Regan One Hour Heating and Air Conditioning

Many thanks to Joe Ashness and the HVAC team at Regan Heating and Air. The installation of our new boiler was a smooth and professional process from the initial proposal to installation. The team worked efficiently and carefully and answered all questions as they went along.
Thank you for making the boiler install far easier than we expected!

We placed a call for no heat early this fall. Tech came out and fixed a very minor issue. While there he noticed a leak in a zone valve. He didn't have the parts and said they would have to write up a proposal to replace the valve and a pipe that corroded due to the leak.
They never sent a proposal. The leak was not major at the time, but in December it started leaking seriously. After calling for service, they looked up the old record, realized they never sent a proposal and so never ordered the parts we needed. It took them 10 days to get the correct valve while I was collecting and dumping 15 - 20 gal of leaked water a day.
Wen they came to do the repair, they did not bring pipe to replace the corroded pipes that the original tech said we would need back in the fall.
Now we have to go through the process all over again to get a proposal, order the parts and redo the work the first tech did to replace the valve.
Not to mention all the other parts that were leaked on and rusted during this time. In my dealing with them, it seems like they don't have enough staff to handle the business they have.

Meeting with the salesman a breeze. Responded almost immediately...like you couldn’t possibly respond faster. Worked with me on getting rebate from National Grid and explained my product options and the process thoroughly. Appointment was confirmed ahead of time. Salesman and Techs showed up on time on day of install. Clean, neat, efficient and ultra professional. They worked with me to suit my needs. Scheduled the job for 2 days, done in less than a day. I’ve been enjoying a climate controlled house since. I’d recommend them to anyone.

First time using this company and worst experience ever as a customer, I had my new heating system installed by them, everything working fine until I decided to upgrade my thermostat, first of all they don't install equipment provided by the customer and I needed a tech to check the wiring because the new thermostat is not working properly, I found out the wiring for the first floor is mismatched and the unit for the second floor C wire not connected.
I've been trying to get a tech to go to my house and check the wiring but just getting the run around at the end I had to call a different company to get it resolved. I wouldn't recommend this company ever, poor customer service experience killed any additional star rating.

I’m so pleased with my installation and most of all the end result. I was able to utilize the air just in time for the last heat blast of the summer. The team that worked here was very professional and took the time to explain the system and answered all my questions. I recommend them highly. As a matter of fact my Brother was so impressed with my mini split he too is installing next month. Thank you. Best money ever spent

We wanted to get Ductless AC installed, Saw their TV ad and called them along with 3 others. Regan was the first response and they came out to give Est. as did two of the other 3. Of all these Joe from Regan was the most professional, on time, very knowledgeable and had NO "Oh that will be a problem", "that will be extra " etc. Came back with estimate the same day. Estimate was middle one of the 3. I signed them on 2 days later and had an appt. set up for the next week. One of the others was over a month out. On the appointed date Joe showed up right on time and we went over the whole plan again. About 15 min later the two man crew arrived and spent time with Joe going over what was to be done. The crew then started to work. Orlando and his partner were fast, neat, answered any questions I had, and were VERY neat and clean considering it was raining the whole time they were here and they were in and out of the house. Every part of the installation was done in a VERY workmanlike manner. House is now cool. I highly recommend REGAN!!

THIS IS A GREAT COMPANY! Regan installed a mini-split system at our home in Westerly and we could not be happier. From the opening phone call, to meeting with the sales rep, Adrian, to the 3 man crew who installed the unit - each was so professional! Too often when you call or meet a service representative they act like they are doing you a favor. Not the people at Regan. THESE PEOPLE GET SERVICE! Call them - you will not be disappointed.

Our air conditioning system stopped working at 10:00 PM during a heat wave. We called Regan's 24 hour service and heard from the on-call technician a few minutes later.
He told us the cost of an emergency visit, and some likely causes of the problem, based on our description of what was happening. He got to our place an hour later, quickly diagnosed the problem and repaired our AC during the visit. We were pleased with both the service and the price.
Our tech, Joe Resende, was prompt, knowledgeable and thoroughly professional.

Just used Reagan to install heat pumps in my house and couldn’t be happier. Joe Ashness was easy to deal with and was involved through the entire process from estimate to installation. Zach and the other installers were great as well and they worked so cleanly you couldn’t even tell any work had gone on. I would highly recommend Joe & the Reagan team to anyone!

Regan Heating and AC was terrific, especially Adrian who supervised the job. Although they scheduled two days for the installation of the heat pump and ductwork, they completed the job in one day. The cleanup was immaculate, and the price was much better than any other bids we received. I would highly recommend.