We bought a spec house and the builder hired Alpha Mechanical to install the HVAC system. The builder and the owner did not have a good relationship which may be why we have had problems with the company. Somewhere along the line there was a miscommunication or no communication and our furnace wasn’t converted to burn propane gas.
We moved in and I noticed black soot on the outside exhaust pipe and I kept complaining that I could smell burning fuel. Our propane company came out and discovered that the downstairs furnace was never converted to burn propane instead of natural gas and it was full of black soot. It burned this way for over a month. They had to clean the coils and replace some parts. The worst part is they have been unresponsive to us. It’s like pulling hair to get them to show up. Our bonus room above the garage is in desperate need of a third zone because it’s freezing. The builder was supposed to pay to have a third zone installed but he’s gone unresponsive. We called Joe Silva multiple times and said we would pay out of pocket to have it installed. He said he’d send someone out and he hasn’t. I wish I could say this was the first time, but every time we’ve tried to get a hold of this company it’s been tough. You have to hunt them down. VM is full, They don’t respond to emails or texts. A few other issues we had with them-They didn’t install the condensation tube to our AC to drip outside of the house and it continually dripped condensation into our basement. No one filled the gaps in the holes where the hvac plumbing exited the home & ants came streaming in. I don’t know how Joe can continue his business without responding to people. He sounds like he’s laying on the couch taking a nap when he answers the phone.

February 15, 2022

Helpful Review 1

Matt DiPaola

Highly skilled, hard workers. The pipes and heating system in my house were a mess. Now everythings running like new, and the prices were extremely reasonable!

November 30, 2021

Helpful Review 0