Allegheny Plumbing, Inc

They never returned later that day to fix the part, let themselves into our house while I was outside walking the dog, used the bathroom, made themselves at home, and never called before coming like I was told.

Below is full story:

My landlord's standard general contractor could not work on furnaces and so he sub-contracted out the work to these guys. We were told that they were coming on Wednesday, February 5, and that I was receiving a call before they came.

I was able to work remotely that day from home and was ready for them to show. I went to walk the dog outside, took my phone with me, and came back to an unmarked truck parked along the road. The workers had just let themselves in our house while I was walking the dog. I yelled "hello" from upstairs since the truck was unmarked, and I never got a call that they were on their way, and no one answered my hello. I went downstairs and they already had a panel off the furnace. I was scared since I never got a call and the truck doesn't have any business logo or decal. I asked them, "Do you guys just let yourselves in to people's houses? I was out walking the dog and was told you were calling first, and took my phone with me." They just said that their boss never told them to call and that they were sorry but were in a rush, so they let themselves in after no one answered when they knocked.

Then I went back upstairs and the upstairs bathroom toilet had the seat still up with urine on the seat. So, I went back downstairs and asked them, "Did you guys just use the bathroom on your own as well? You left the toilet seat up." The older gentleman denied it but the younger one apologized and said it was him.

Afterward, they went outside to make a few phone calls. They came back in and the younger gentleman said he had to go to other calls/make other stops and to go get us a part - a smart sensor or something - and that he would be back later that day. I confirmed with him that I'd be here all day if they came back later. He also wasn't sure if Joe (the landlord's general contractor) was paying for the part or what, and that they will get better and work on their communication.

They have never come back to actually fix the part since that late morning they said that they'd be back Wednesday afternoon.

It wasn't until they left, that I saw the back of their sweatshirts had the business on it. They were from "Allegheny Plumbing, Inc - Heating Cooling."

My 92 year old mother's only toilet was clogged in the stack and my husband was unable to free it up. Called Tony at Allegheny Plumbing and he was at my mom's house in West Mifflin within the hour! He was kind, trustworthy, and explained and showed me what he did to unclog her pipes, which took him about an hour. He charged a reasonable price and was responsive and compassionate with our situation. I had called Tony several years earlier to fix her gas pipe leak as the gas company had recommended him and I had luckily kept his card. I would definitely recommend Tony at Allegheny Plumbing without reservation.

Tony was very helpful with his advice on a clogged bath drain. Fortunately I was able to clear it.

They were here when I needed them. Tony was very thorough. And where very affordable

Once again my expectations were exceeded. They do fantastic work at a fair price.