UGI Heating, Cooling & Plumbing

Will stay with UGI. We have dealt with them for years and couldn't be happier. Exceptional service. We recently had to replace our old system after 20 years. The salesman was professional and knowledgeable. Every technician we've worked with over the years has been professional, knowledgeable and polite.

I have not used them yet. I had a bad phone conversation or something about a week or two ago. But need a new ac unit and forgot i didnt like my experience....BUT today they came for an estimate and Adam Campbell came and i dont know for sure yet and ofcourse money is tight. However this gentleman represents this company so professionally he changed my whole attitude about this company. The owner should be thanking him on how well he represents them and he didnt even know i had a problem with them and i completely forgot till afterwards. So eitherway i would do ur research but i think if the rest of the people there are like this gentleman i would say use them and even ask for him. He seems so honest and polite. Thank you for changing my mind without even knowing😊

I have had repairs done by Juan B and Antolin (Tony) both amazing, prompt and super helpful. I have also had a gas line extension quote down by Jon who was great and look forward to working with all these guys again in the future.

We needed our gas boiler looked at, it needed a few repairs, a couple of new parts and a good cleaning. We had 2 separate appointments with different technicians and one of the services they had to have their plumber come out to replace part of a pipe that was clogged and corroded. All 3 were polite, prompt, professional.

I signed a contract with UGI HVAC to increase the size of my PVC and put scoops in my ducts to correct some issues. They changed the PVC but opted to cancel part of the contracted work and instead they inserted two flex hoses into the plenum in a desperate attempt to dump heat into two unused returns. This gave me no meaningful improvement and my furnaces continued to go off on limit. Subsequently, after that attempt, they also shut down one of my furnaces. Later they returned with one of the big bosses and offered me another solution, which they also backed out of after they found out I was getting other opinions for the job.
I was like, ok, I'll just move on, and absorb the loss for an incomplete job, but things got worse from there. After inviting other contractors in to see what could be done, I was convinced that those flex hoses which UGI HVAC installed needed to be removed. So I asked UGI repeatedly to remove those flex ducts, and lastly one of their guys who wrote up the first contract texted me, saying that it would cost me $350.00 to remove those ducts, but that he preferred that I deal with another contractor. This was after I put down a $1000.00 towards the job. They told me that the partial work for half of the job they did was worth $800.00, and they would refund me $200.00.
Now about a month after they shut down one of my furnaces, only leaving the blower working on the second one (the two furnaces were twinned together), a leak developed in the one they left running. At that point I called UGI, because I also have a maintenance contract with them. The UGI service technician came to my house, saw the problem, and then he put in an order for the part needed to correct the problem. The next day I got a call from Bill, one of the big bosses, and he said that he was cancelling my maintenance contract. Am I really supposed to believe that this is just a coincidence that my contract is being cancelled during the follow-up of a service call, just before the technician could return with the part to fix my furnace? This is the second contract that they walked away from in less than 3 months. I was also told not to bother their representative. They advertise "peace of mind", but after my last experience the only thing I felt was unjust targeting and retaliation. I have three kids and I'm trying to keep them warm, but signing contracts with UGI offers me no peace of mind. After Bill cancelled my service contract, my wife cried through the night. It's such an abuse of authority to punish the customer who puts their trust in you.
Well after that, Comfort Pro came by with a Heil rep, as I have Heil furnaces. Craig from Comfort Pro then offered me an affordable solution. They did the job, made the adjustments, and my furnaces now work fine together without going off on limit.
I have attached pictures of what I was left with to resolve on my own after UGI Heating, Cooling & Plumbing abandoned me.

We had no choice about our maintence plan being handed off to homeserve. However, based on our experience, we’ll be contracting with a competent firm in the near future. You cannot get a ‘human’ when you call their service line. They say ‘24 hour’ service, but they only take calls from 8 am to 8 pm. And during the day, expect to take at least 2 hours to get someone. Pathetic rip off!!!

Very courteous, knowledgeable, low pressure sales. Salesman came out during installation to be sure all was going well.

very professional sales people...not pushy. They recommended the best product to suit my need, not to make more money for themselves.

Ray was friendly, polite and courteous and quite professional. He went above and beyond! Thank you for being so prompt with your service!

I would like to express my deepest gratitude to the three technicians that installed my system. They were very courteous and answered all my questions. I would like to propose giving Rick, Brian and Kwame a raise for their outstanding performance and timely completion of the job. Please let them know I did try to get them a raise.