ECI Comfort

I recently had ECI replace my gas fired boiler in my home. My experience was positive from start to finish. The sales representative Jeremy was familiar with the Energy Kinetics product line, and recommended a few of their products that would work in our home. We went with the EK 1RT model based on its reliability. I was also happy to hear that Energy Kinetics is somewhat local to me, so should parts be needed at some point, they would be readily available.
The technicians doing the work, Dan, and Alex were very professional thought out their time in our home. The job required two full days of work. ECI also sent a separate team to run lines for the air conditioning drain. Dan’s work on the piping of multiple zones was a work of art. I am attaching a picture as well.
ECI was also very responsive in addressing my concern on the efficiency about two weeks later. They immediately sent their supervisor to do a test and made some quick adjustments.
I also decided to have ECI do my yearly maintenance on my air conditioner as well.

ECI Comfort recently installed a replacement A/C condenser and upgraded air handler for our aging high-velocity cooling system. The new system includes an air-source heat pump which is already providing dramatic savings on our heating bill by reducing significantly our demand for home heating oil. ECI helped us plan and implement going from one cooling zone to three, and added an air scrubber to improve indoor air quality. They fully transitioned our home to smart thermostats which we can now also control easily from an app.

After the installation, we discussed extending and rerouting some of the ductwork to further reduce noise (even though it's so much quieter than the system it replaced). ECI responded promptly and effectively, and they also spent extra time rerouting the piping and control lines from the air handler in the attic to the outdoor condenser, and neatly concealing all of it within a copper downspout. What incredible attention to detail!

From the first quote to the final adjustments, the team at ECI Comfort has been professional, responsive, and prompt. They show up when they say they will, they are supremely clean and detail-oriented, they are friendly, and always explain what they're doing. We love our new year-round heat pump and A/C system! Special kudos to field installers Mike, Stephan, Jeremy and Dan. You guys rock!

ECI Comfort are true professionals who did an awesome job from start to finish. They installed 3 Mitsubishi split system air conditioners / heat units. Their pricing was fair and their service was stellar. Our sales rep, Darren, was prompt, knowledgeable, and always available via text or phone call. He arrived on time for all appointments, accompanied the installers on their first day, and followed up throughout the project. James and Nick, our installers, also arrived on time, explained what they were doing, and did a very professional job throughout the installation. They cleaned up any mess they made, removed all trash and old equipment, and set up and explained how to operate all aspects of the units. I am particularly impressed by the way they covered all the wiring and pipes outside my house. I highly recommend ECI Comfort and will definitely refer friends and family to them. Thank you for a wonderful experience!

We had a new AC unit installed after the old one was not able to be serviced anymore. It did last for 20 years. Absolutely the Best Heating and Air conditioning company in the area. Dan and Alex were prompt, courteous and kept the house perfectly clean during install. Perfect install and I highly recommend ECI!!

Recently had new heating and cooling system installed. ECI did a great job promptly providing us with a new quality system at a fair price. The service was excellent, completed in one day and our home was left in clean condition afterwards. Thanks Dan, Alex, Jeremiah and James - you guys were awesome!

Stephan and Shane installed a mini split unit into my home today. They arrived on time and were incredibly polite, professional and knowledgeable. They took care to protect my home by covering their boots when indoors, and laying protective cloths near all of the areas of installation. They cleaned up perfectly and and actually left my yard cleaner than when they got here. They tested the device to make sure everything was working properly and answered all of my questions. I would highly recommend ECI and Shane and Stephan.

ECI installed a ductless split-type air conditioner in a very reasonable amount of time! It works as expected, looks great and we're super happy about it! Thanks!

Great experience with ECI Comfort! Jeremy was incredibly thorough and thoughtful with providing my quote and then Dan and Alex did a great job with the installation and walking me
through the new system. Bonus - my boiler was installed the day after my bday so they gave me a birthday bottle of wine!! Highly Recommend

ECI installed 4 mini splits for us. We were very pleased with both the consultation and actual installation. Darren came to our house initially and discussed different HVAC options. He didn’t pressure us to purchase the most expensive system but rather provided us with a range of options meeting our needs. The installers, Mike, Stephan & Jeremiah were friendly, punctual and left our house even cleaner than they found it! They were also great with our cats, which is important for anyone we let into our house. The price was also reasonable compared to other contractors.

Stephan and his team were excellent. They were on time, did a highly professional job, were pleasant to be around, and very friendly. 100% pleased with ECI Comfort as supplier and installer of my mini-split system. Highly recommended!