Maitz Home Services - Air Conditioning, Plumbing & Heating

I had a great experience with this company. Lyle was absolutely amazing. He exemplifies great customer service. He is prompt, knowledgeable, and kind.

I had no heat and it was 5 degrees at 7:00 the day before Christmas eve. Safwan drove 1 and a half hours and fixed the issue right away! Would recommend them to all.

Call of them to come charge my AC unit… Technician tried to charge me $4300!! Absolute highway robbery! Had to pay $115 just for them to come out there and tell them to leave. Following week I had an honest person come and do it for 250 what it’s supposed to cost… Will never use this company again. Strongly recommend you don’t either

**** I do appreciate them getting back in contact with me after this review, and at least refunding my $115. Still don’t understand how the price could be so astronomically high for the service… But points given for returning my money, thank you!

Our A/C unit stopped working and we already had one person come out to check on it, but we wanted a second opinion. Maitz comes out and says that the system is done for and because of how old it was it would be better to just have a new system installed. Now this sounded weird to us because our home was new in 2017, so I don't know how we could've had a A/C unit from 2006 (this is what both the first guy and Maitz said it was from.)

Maitz has one of their salesmen guys come out to quote us on getting a new system. He was nice at first and was explaining to us how this all works and what kind of new system we would be getting. When it got to the point of having to finance it the salesman started becoming pushy and wanted us to apply for a loan with Synchrony Bank. With the 8k-14k price tag we wanted to talk it over.

Well, we ended up putting a claim with our insurance company to see if they would cover the costs. When i told the salesman this he seemed agitated and was saying we need to put this in ASAP in case of supply issues.

Our insurance company ended up sending another company out to check our unit and the third company told us the unit is from 2016 and that it's fixable for $3,000 not the $7-8k Maitz quoted.

So moral of the story here is unless you want to be replacing a whole new thing and have to finance it somehow go with someone else.

Thank you for the great service.

We had Lyle and Brandon here to install our Water Heater and open our Main Drain Line.

Jose was the tech that came out today! Not only was he helpful but extremely informative! Will most definitely request him again if need be! Thanks Jose!

I called Maitz for a plumbing issue with my shower. They sent someone over the same day and fixed the problem quickly and professionally. Jose was extremely helpful and made sure to explain what would need to be done up front, including how much it would cost me before he did anything.

My issue with them was misrepresentation of pricing. When i called I asked what it would take to get someone to my house to figure out what is wrong with my HVAC system. I was told $20 for a gas fee (understandable with today's economy) and a $89 dispatch fee. I was told that they would diagnose the problem and let me know the cost before proceeding. My issue is that I was not told about a $161 diagnostic and troubleshooting fee on top of the other 2 fees. Also note nothing was fixed, whatever happened seems to have corrected itself. This diagnostic fee should have been mentioned prior. The technician started talking about an addition $20 prior to calling the office and returning with the 161 number. He was at my house for barely and hour and spent about half that time int he truck doing the paper work and calling the office. The extra gas fee now seems ridiculous since they charged the diagnostic fee on top of the dispatch fee. I will never use or recommend them again.

This is belated but I'm coming back to it because of the exceptional service rendered. I had the pleasure of working with technician Kyle Ryan on an issue with our 3rd floor baseboard heating in our home. Ryan ran the diagnostics and when a leak from the test emerged he stayed until the job was done. I couldn't recommend Maitz and Ryan in particular more; thank you for your professionalism and willingness to walk us through what was happening and what our options are. We definitely will call Maitz again; the high rating on Google is well-deserved and I hope Ryan is available when we do!

Plumbing issue resolved quickly and customer service was great. Our technician Lyle.