Automatic Heat Co

I can't say enough good things about this place! I was having a hard time finding someone in or near Corvallis to even respond to messages and phone calls. Automatic Heat is in Eugene, but serves Corvallis as well. They responded quickly and were able to set up an appointment only a couple weeks out. I wanted to install a heat pump in only one room of my house. From the beginning, they treated me like an old friend. When an appointment came open early, they immediately called and set up a new appointment. This was in late Jan/early Feb during a cold snap, so the timing couldn't have been better.

The installation went quickly and smoothly; finally some heat in an addition that had always been underserved by the central forced air heat. We were thrilled! However, the next day, we discovered that our water heater was offline. It seemed like it might be related to the heat pump installation because a new breaker had been installed for the heat pump. I called Automatic Heat and they immediately contacted the electrician who had worked with them on our small project. They said they hadn't touched that circuit, so we began troubleshooting the problem ourselves; flipping the circuit, resetting the water heater, etc.

Melissa and her team didn't give up on us, though. They ended up sending Michael to our house (in Corvallis!) to see if he could help. He spent quite a bit of time and determined that one of the wires in the breaker had become disconnected and he repaired it! It's unclear whether this had anything to do with the previous day's work, but Automatic Heat went the extra 100 miles to get our water heater working again. At no extra charge! These are the guys to go to!

Automatic Heat Co did a wonderful job upgrading our old R-22 heat pump to a new Rheem R-410A system. They showed up on time, started work and allowed me to watch the entire process. They answered all of my questions and made sure I was happy with every detail. I'm a fussy customer to please, they went out of their way to get every detail exactly to my liking. The work was completed in one day. They cleaned up and tested the system before they left. The new system is far superior to my old equipment. They treat me with great respect and kindness, I feel like I'm part of their family. What a fantastic company!

Super happy with this find. All the other shops I called told me the end of December or January is the soonest they could have someone come LOOK at what we need or they didn't call me back at all. I called Automatic Heat and they sent someone the next day. The prices are reasonable, and all the staff I spoke with were very friendly. They came and inspected and hooked up our second unit for the winter. I won't call anyone else now.

I've been a customer of Automatic Heat for 20+ years. They are responsive, professional and super nice people. Highly recommend their company for excellent service.

The repair tech was on time and very helpful. He gave solutions to the issues that I was having and ordered parts to get the job done ASAP. He was sympathetic to my issues. Melissa, in the office, was extremely helpful. She went above and beyond her duties in order to help me understand my issues and why my gas bill had been so high, even though that wasn't her job. Satisfied - will recommend to others and use in the future!

Oh wow! I can not tell you how very pleased we are with Automatic Heat.

We Had first gone to ASSOCIATE Heat. Don't confuse those names! It was a nightmare with ASSOCIATE HEAT. They did not honor their sales department offers, they were hard to work with, did not show up or call for 3 days in regards to our new unit not working properly. I had to call their office everyday about 4:30 to inquire what the plans were on finding a solution to our new unit not working. Finally after one attempt to investigate the problem their only solution was to remove our unit. They also had me sign an agreement that they would NOT be responsible for any holes in the walls ,to include additional damage, due to removal of the unit. The workman ship was not professional leaving gaps between the unit and the duct work. There is more but let me end by saying I was shocked by the way they did business. And even though the removal of the units were during the coldest part of the winter it ended up to be a good thing for us because of Automatic Heat......enough of the nightmare!

So we found Automatic Heat. Actually they were the ones we were looking for when we found Associate heat...WATCH THE NAMES! The owner of the company, Mike Schilling, helped us over 10 years ago when we first purchased our home. It was a small job with our floor heat. He was so helpful we thought we would now pay back his kindness and consider his company....I can not stress this enough....do not mix the two companies up!

On with our experience...Mike was able to install one unit that is able to take care of our entire home for over three thousand dollars less. He was also able to place the inside unit in an area that was not in my front room or dinning area. I should mention the other company placed one unit in my front room ,first thing you saw when you walked in ,and a second unit in our family room. Outside you could only describe the unit and duct work as a hot mess located in our patio area. I was told it was the best I could expect! Wrong! We were so happy when Mike showed us what he thought would work better for us. He was right! He knows what he is doing, he proved that!

My husband also worked with, Zach Schilling, Sales manager. He was very knowledgeable, professional and pleasant to work with. My husband also thought the same of the men who installed the system.

I personally worked with Melisa Garner, General Manager.
She was so easy to work with! Again, very knowledgeable, professional, and pleasant to work with....Hmm I am seeing a pattern here!

I am writing this review because this is an investment in your home. Thousands of dollars...you need to make the right choice. You need to hear about the good and the bad...I know that Automatic Heat has been around for years and years and years. The names are so close...I remember Automatic Heat by saying I Automatically look for the best heat..Automatic Heat...Silly I know but making the choice will have you smiling! I hope this helped.

Laurie Johnson

I've used Automatic Heat for years now. My current heat pump is going on 17 years, purchased from Automatic Heat. They are busy and you have to plan ahead for your service. The one time I needed something really quick, Michael got back to me and resolved my issue the very next day. I've never had an issue of any sort. Techs are knowledgeable and have always taken the time to explain things to me and answer my questions.

I have been a customer since 1989. They have ALWAYS been honest and fair, dealing kindly with our ancient 1946 oil furnace until we could afford to replace it. Their staff from the office and service peeps, to the owner, Michael , are all wonderful. My service tech's name is also Michael and he is fabulous!! It always feels personal and extremely positive. I highly recommend them for all your HVAC needs!

After calling about 8 different companies, we ended up going with Automatic Heat for repairing/maintenance. Shannon was very friendly on the phone and gave me thorough information about the appointment (upfront costs, what to expect, etc.). Jobe, the Technician was fantastic. He was friendly, on time, answered all of my questions and explained all of the work he was doing. It was apparent he had been in the business for a long time and it was great that he was so familiar with geothermal units. He did not upsell me but rather gave me great tips about other options should I wish to move to another system down the road. Highly recommended.

Mechanical things break, even when they are fairly new. Your guys discovered the problem, the part was ordered and the repairs were done withing days. The guys were great and the issue was resolved. I appreciate the work and timeliness.