Cascade Heating & Specialties

Talk about service.......I call about 12:45pm and had a technician at my house in under an hour. Fantastic! Derick was very polite and was able to walk me through my issue. I have used Cascade Heating for 10+ years and will not use another HVAC contractor. Thank you Cascade Heating!

I have used Mt. View Heating for years. I had a furnace installed from them in my own home. They generally have great service and TV commercials. So when my elderly Mother's heating went out I strongly suggested her to use them. They came out and quoted nearly $4700 to replace a furnace in her 1400 square foot house with 93% efficient furnace. I was shocked with the quote so I asked her to get another quote from another reputable Bend heating company. I felt like they were trying to take advantage of her and make a big score as she was elderly and without heat! She called Cascade Heating. Cascade promptly came out and gave from her a quote install a new higher 94% efficiency furnace (same BTUs as Mt View furnace) installed for $1900. A whopping $2800 less in total cost. That is a huge amount of money difference for someone on a fixed income! Cascade Heating installed the new Trane furnace with no issues quickly and it works great. The job was inspected by the city. I am still shocked on the price difference with the same warranty on install work and furnace. Before going with Mt View for anything, I strongly suggested getting another quote from Cascade Heating or another local Bend/Redmond heating company. There might be enough savings from another company to have a family trip to Hawaii!

We woke up to a furnace blowing cold air and called Cascade Heating shortly thereafter. Derick came out sooner than promised. He was extremely efficient, courteous, and clear about the issues. We're warm and toasty and grateful to have a resource such as Cascade Heating.

I was told by my builder that I did not have AC but could add it later. I called to arrange to have it added and Cascade Heating said it should already be in the heat pump unit. They sent Brandon out, who changed the filter while explaining the entire system to me. He was efficient and knowledgable and I very much appreciate the thorough checking of everything while he was here. He couldn't have been kinder or more helpful. Thank you Cascade Heating.

My husband and I had an extensive heating remodel last fall with Cascade Heating. We had a new furnace, gas fireplace and a Napolean Pellet Stove installed. We were impressed with the professionalism of the install and further impressed when we ran into problems with our new pellet stove. JJ has been wonderful in problem solving our unique issues with the pellet stove. He has been patient with us on each visit, attended to the issue the stove presented, shared new information with us and repeatedly told us to call him if we had further issues. For some reason, this particular pellet stove with it's highly sophisticated electronics, desires JJ to visit more frequently than JJ would like. However, each time, JJ rises to the occasion and sweet talks the pellet stove into behaving. We have been quite satisfied with Cascade Heating and especially JJ and his efforts to resolve interesting quirks with our pellet stove. We would highly recommend Cascade Heating.

I would use Cascade Heating & Specialties again! Quick service, fair price, left the house clean - knowledgeable service. We were VERY pleased! We had our house redone for zone heating and cooling.

When I moved to Bend in 2005 I had Cascade Heating install an air conditioner. Things seemed to go well until I was selling my home this year. A home inspection cited that the electrical wire to the air conditioner was not proper. A total of three electrical contractors agreed. The wire to the AC should have been enclosed in water proof conduit. I went back to Cascade Heating to see if they would make good on the installation. In the process I found a note in the housing inspector's report saying "The wiring method from disconnect to the AC unit is not proper for the environement. I would recommend that an electrician change that out to Sealtight conduit." This note was somehow ignored and ultimately the work was approved. I consider the work that Cascade Heating did back in 2005 substandard.

Technician, Jerry, professional, helpful, polite, knowledgeable. An asset to this business

Derick did maintenance on our heating/cooling system at our residence in Sunriver and did an outstanding job. This is not the first time Derick has been to our house and every time he goes beyond the call of duty.
Thanks Derick!!!!

Very professional.Excellent experience. It was especially nice to have a real person answer the phone and respond so quickly to our issue. We will certainly recommend Cascade Heating & Specialties to everyone and call them again if needed. And,Thank you for a fantastic experience and wonderful customer service!