Helphrey Heat & Air

John Helphrey has always taken care of my heat and air in a timely and professional manner. I know that his charges are fair and reasonable. I am a caregiver for a disabled husband, so it is important for me to have service people that I trust. John is at the top of that list.

I certainly would have given John Helphrey more stars, except for his unreasonable pay policy. John did some repairs on my ac unit this summer (2014) and told me that he would send me an invoice, because he did not know how much he was going to charge for the work that he did (red flag). It took John 2 to 3 weeks to provide me with an invoice. I received a call from John 2 days after I had received his invoice. He explained how he had not received my payment yet and wanted to know if I had put a check in the mail yet! I informed him that I paid all of my bills at the end of every week, and that I would get a check out to him on Friday. I just had a heater issue (winter 2014) and John refused to do any work for me, because I "held on to my invoice for a while before paying it." Unbelievable.

Amazing man and you will not find a more qualified tech for any of your needs. He is always courteous and punctual. We use him for our coolers at our flower shop and for the heat ac unit at the shop as well. Always 5 star service. Thank you.

Very polite.

Good places