Cool Down Heating & Air

I literally cannot say enough good things about this company. If I could give Nate & Cool Down Mechanical 10 stars, I would. Nate is such a great guy. He is so professional, friendly & patient. He takes time to explain the problem & answers every question honestly.

We have a home warranty but after having a couple disastrous experiences with home warranty contractors & going 8 weeks without upstairs ac last summer, we decided to just give Nate a call & im so glad we did because it was worth it. It was a quick simple fix & we didn’t have to go long without ac this time. We are so grateful.

He’s been out to my house a couple times now & it’s 5 stars every time. I will recommend Nate at Cool Down to everyone I know!

Our furnace went out and we were afraid we would have to replace it. But Mr Roberts found the problem, replaced the thermostat at no charge and cleaned the coil for better air flow. He was quick and friendly. I used his previous reviews to call his company for the service call and am happy that he was all that and a bag of chips.
Will be using his company for our AC unit in the spring.

We have a home warranty company that we work with, and when our air went out we immediately filed a claim with them. They originally told us that we needed to use an out of network contractor, so after a little research we choose to go with Cool Down Mechanical Heat and Air LLC.

The tech Nate was out the very same day to do a comprehensive estimate that was sent directly to my email. He was professional, friendly, efficient, and made sure I understood the issue completely. My home warranty company, on the other hand, continuously dropped the ball over the next few weeks, moving me in and out of in-network techs and still not approving my out of network contractor. The whole time whatever red tape they could come up with Nate instantly would get me an updated estimate or speak with me over the phone about whatever they would need.

After dealing with a disastrous failure with our home warranty company, we were left without air for two months--some of it during days where the heat index peaked over 112 degrees. Finally having enough I called Nate back and decided we would take care of it through their company, and not the home warranty company.

Even though this issue had nothing to do with their company, Nate treated the issue with urgency, ordering the part as soon as the same day. Less then two days later he was back out, our air is fixed, and tonight for the first time in two months I'll be able to sleep in my bedroom without dripping sweat. As just baseline temps are set to reach over 100 degrees without heat index this weekend, I am incredibly grateful.

Nate and his company have fantastic communication, are knowledgeable, efficient, and are fairly priced. After the fantastic job that this company has done, I'll not be using anyone else in the future for my heat and air needs.

If you are looking for a great company to get your heat or air back up and running, you've found them.

What an outstanding company! Prompt, Professional and Responsive. Our AC unit decided stop working Fathers Day morning. I called and Rick said to give him an hour and he would be out. I received text alerts when he was on his way and when he was to arrive, I was notified step by step. Rick did an amazing job! I was embarrassed about the condition of my outside AC unit, filthy is the word to use here. Rick took the unit apart and did a very thorough job cleaning. Rick mentioned that the company had a Maintenance Program for summer and winter, I said “Sign Me Up”! I am extremely grateful that I found this company.

When our AC went out I called these guys in the evening and they promptly answered the phone. It wasn’t an emergency and they got me on the schedule the next day. Nate arrived early and diagnosed the problem quickly. Nate came back the next day with the ordered part, early again, and quickly got us up and running. Nate was kind and professional. He took the time to explain what went wrong. They also honor our military and veterans with a discount. I’m happy to have a professional company for any future hvac needs.

UPDATE: Once again I called my repair guys and they set me up an appointment, same day. Fixed my HEAT and Ricky had the house warm quick.
Thank you again COOL DOWN MECHANIC'S

Nate was amazing. Saved
me and my three grandkids from the heat. Kind and courteous, got the job done and took the time to show me the problem.
If you need a professional give them a call.

Fast and efficient. Got my ac running like a champ in no time at all!

If you need a reliable professional service for you heating and cooling needs, this is your Company! Nate was very professional and showed such a kind and caring manner. He did a very thorough job making sure my heating system was in top condition for the cold weather coming soon. He also cleaned up after he was finished and he explained and answered all my questions! Give them a call and if Nate comes to service your system, you will be in great hands! I definitely will be using them for all my heating and cooling systems’ need! Excellent service with smile!

Nate came to the rescue during a heat wave and when other companies couldn't come for 3+ days. He was very professional and went above and beyond what we were expecting. He even checked on our other unit that was working well. He had everything working quickly. Nate and Cool Down will be our go-to for all of our heat and air needs!

Nate was on time and very professional. Explained everything to me in a way I could easily understand. Went above and beyond helping getting my air back. After today I will not call anyone else. Amazing experience! Thank you again Nate!