Gordon's Service Experts

DO NOT WORK WITH THIS COMPANY

I wish I had checked reviews more thoroughly before contacting Gordon’s. I am a young female homeowner, moved into my home in 2020. Originally contacted them for a heating issue which was fixed without issue, but we were immediately sold the $15/mo membership. I was getting calls multiple times a week, long voicemails, etc, to the point that I attempted to cancel the service. Apparently, this cannot be done over the phone for some reason. I had to email my name and email and address to someone and ask for it to be canceled, and had to go through this process twice for it to be finally canceled.

Fast forward to yesterday when I noticed some leakage around our furnace area. A technician and a salesperson came out immediately, and right away we were given a spiel about how our only option really was their advantage program. We were told that our ducts are too small, that we need an entirely new unit, and essentially we were pushed to sign up for this program. We were never given any other options outside of this advantage program, and were never told that the full price for this supposed new unit we need was $18,500. We canceled the agreement this morning after doing some research on market averages, and the salesperson discouraged us from using contractors.

Seeing a lot of similar reviews of folks who had a fairly simple issue but were sold on some membership program and told they needed a full replacement. We weren’t even told that we wouldn’t actually own the unit. I feel taken advantage of due to my lack of knowledge. We were originally quoted a $99 service fee for them to come out, and just now received a call requesting $99 service fee + fault location service which came out to about $263. When I protested that we were never told that there was a diagnostic fee, suddenly it was able to be reduced to a $195 charge. The technician cited “no repairs were done and we were there for quite a while” as the reason, though most of the time was spent waiting for the salesperson to call managers, and to deal with a “credit bump” as he was on hold for a very long time. At no point were we told that there would be some kind of diagnostic fee on top of the service fee. The extra payment mostly feels like a punishment for not signing up for the advantage program that they push so hard.

Our experience was identical to many others who have left 1 star reviews here, so just please be wary. We are a low-income young couple and didn’t want to be swindled into an $18,500 agreement that we likely don’t need for a unit we’ll never own that would also make it very difficult to sell our home at some point as the next owner would have to agree to take over the permit and make monthly payments on the unit. At $280/mo for their advantage program, in perpetuity, it’s just a complete scam.

We just moved in to our new home and we wanted to have a check up/tune up on the AC system. Eric and Austin came over and did stunning work reviewing our system and making recommendations to prolong the life of our unit. They also document the results very well in their system which could be helpful to gauge performance. They also explained the benefits of membership very well and (pending wife approval) I will be signing up! Thanks to those guys and thanks to Gordon’s!

Scheduling an appointment was super convient on Gordon's website, the technician they sent out, Ashli, was great. Didn't mind our nosey dog, diagnosed the problems quickly and got the job done same day. We had another issue that needed to be scheduled out and she made it super easy to arrange the appointment. Definitely will use Gordon's for our future plumbing needs.

I used Gordon’s expect for my old home in Newalla for a couple years. I did they yearly maintenance program. They have good quality service but they are pricey compared to others. I get it they have been around for time and have a good reputation. If you don’t mind spending about 25-35% more then other companies around, go for it again they do have good quality work and the service is above average so you know what your getting. If you want a more budget friendly service then I would shop around until you find a business that you like.

Damien and Joe were both courteous and professional. They explained everything they performed in detail and planned a maintenance appointment for me so I wouldn't have to. They were cheerful despite the heat in the house, attic, and outside. They even made sure to leave things as they were.

HVAC rep diagnosed our unit needed the evaporator coil replaced. After paying the $195.00 trip/diagnostic fee, we were told they would order the part ($2K) and should have it replaced by the following week. The next day we received an appointment notification for the following Monday via email so we thought perhaps the part came in early. However, no one showed up on Monday. We followed up by calling the next day and the customer service rep stated she would email the parts department to check if the part had been ordered and completely ignored the question regarding why an appointment was scheduled the previous day. We waited several days until Friday since no one ever called us back. We called again to check on the status of the ordered part and when they estimated the install appointment would be (since we need to know what day to take off work to be home). Again we were given the run around that they would check around to see if the part was ordered and when we could expect it to arrive and be installed. We reached out to them three different times over the past two weeks to simply get updates on the order/repair. Not once did they return our calls. We have no problem waiting for a part to arrive or to wait to get on the schedule for a repair. However, the lack of communication this company provides to their customers is ridiculous. It's important to keep your customer informed throughout the process. Otherwise who knows how long we'll be waiting for the part to be ordered, arrive, or be installed. We understand it is peak season but stringing customers along while it's 100 degrees outside for weeks at a time is not considerate. I would not recommend anyone using this company. Perhaps if we bought the brand new A/C unit they tried selling us they would have been more motivated by the commission to help us.

Damien and Joe were extremely helpful. As soon as they arrived, they got right to the job. They were very professional and explained everything. We are so grateful that they got our air conditioning running again!

Damien was a great technician. He informed on a lot things concerning my mini splits, he also went above and beyond on servicing my unit and making sure it worked before he left. I am so glad I called them.

Great service! My water heater was providing only warm water. Gordon had someone at my house within 5 hours. Ashli resolved the issue within 30 minutes. She was knowledgeable, fast working, and courteous. She offered future options to consider as my unit is getting near to end of life.

We had a major underground leak and were without water. Gordon's sent out Javier and Tyler that same afternoon to take a look and provide a quote. We went with them and they were able come out the next morning! They worked quickly but thoroughly to make sure we had working water that day. Very pleased with their work. Felt like they value quality. Definitely will recommend!