Alliance Expert Services

Beware! I called Alliance Expert Services and requested a bid to run an electrical circuit for a hot tub (small job) -- they missed an appointment and then charged $59 to provide an estimate. See below for details.

I spoke with the staff 3 times to get the appointment. The first time, the technician never showed. After waiting 1 hour and 45 minutes into a 2 hour time block, I called the company. They didn't enter the appointment into their "system." After rescheduling, they called because they failed to write down the house number. During the rescheduled appointment, the technicians were friendly. They provided the requested estimate in approximately 15 minutes, then requested a $59 payment for the estimate! Although it would be deducted from the price of work performed, the fee was not mentioned during any of the 3 earlier phone calls, the text message confirming the re-booked appointment, the HouseCallApp confirmation (which shows $0.00 charge), or anywhere on the Alliance website.

When I called the company to discuss the fee, they apologized and said that not mentioning the fee was an oversight. It was their way of covering costs. As a point of reference, none of the other two electrical contractors that have provided estimates charged any fees for the estimates they provided.

Use Caution!

Several of AES’ electricians, along with Roger the owner, have visited my house to provide services. There’s not a bad one in the lot. I am very satisfied, so far, with the level of service I have received! I would, without hesitation, recommend AES to a family member or friend.

I was very satisfied with Hunter Snyder and Alliance Expert Services! They provided the electrical services for my aerobic septic system. Although it was muddy outside, they were careful to not track ANY mud into the house! Hunter kept me informed as to what they would need to do, patched the small hole in the sheetrock, and even gave it a matching texture to my walls! He even offered to vacuum the carpet under my electrical panel! I'm so glad I have found a company I can use for my electrical and heating/air conditioning needs! Thank you again, Hunter, your assistant, and Alliance!

Great company they have done amazing work on my house. The guys know exactly what they're doing and come out get the work done. They also are willing to work with your insurance and mortgage companies as well. Nothing but good things to say about them always recommend them and will use them again if needed.

I called the office on a Monday morning to ask about having some electrical work and HVAC work done on our kitchen we're remodeling. Three service professionals came out an hour later (Kelly and Sergio for electrical, and Saul for HVAC.) They gave me an estimate, and got to work immoderately! They were able to finish half the job on Monday before having to go to another service call they were scheduled for, and returned first thing Tuesday morning to finish it. The final cost was exactly what they had quoted me originally. All three of them were friendly and professional, and answered all of my questions. I will definitely use them again, and would recommend them to anyone!

I needed an outdoor light replaced, contacted Alliance & Hunter came out & was very nice & prompt & able to get the job done quickly. It's so good to have a company that is reliable, on time & economical, I will use them again.

This company may be the best that I've ever worked with in any field. Our house is a Frankenstein of bad electrical work and old systems. Alliance has repeatedly come out to help us, and I can't give their customer service enough praise. They don't leave the house until everything is working. They gave me a price estimate up front before doing the work and walk me through exactly what they are doing and their thought process. I even had a technician work me into their full schedule to come fix a problem and said "It's a personal pride thing for me to make sure your system is up and running. I know you've had other companies come out to look at it and I want to be the one to get it working." From the first phone call to getting the final receipt, every person I've talked to has been friendly, polite, and had a smile on their face. I would recommend them to anyone having Heat/AC/Electrical related issues.

They never called or came for my fall schedule. Still under contract. Called them 2 weeks ago and they said the person who was going to do the service had covid. Understand that. They promised that they would call and reschedule, but still no call. I will be canceling my contract and getting my refund back. Horrible customer service.

My experience with Alliance is a good case study in being frustrated with a process without actually talking to anyone about the process.
I had power out during a storm and called them for a service call. The lady answering was nice and made some suggestions on things to check that didn't fix the issue. An emergency service call was setup(This was on the weekend) and the problem was found to be a simple tripped breaker.
The service call was very short (between 5 to 10 minutes) and I felt frustrated with the simple solution and short call. After talking to them on Monday I felt better. They seemed genuinely concerned about my bad experience.
It was apparent with me they do care about their customers’ experience. I would recommend them based off that alone.

Hunter that came out to do the estimate was amazing. He listened to all the problems we had and told us the solutions in layman's terms. I felt confident proceeding in the repair knowing everything that was going to happen, even though so much had to be done. His estimate was correct to the cent, the only thing that was wrong was the time frame the work would take. It didn't take nearly as long as he estimated!!! Hunter is extremely friendly and courteous, I will for sure be calling Alliance Electric for ANYTHING electrical I need and referring them to my friends and family!!!