ClimaTech Heat and Air

My less than 2 year old new AC unit had build up in the drain line and was low on refrigerant that caused a considerable difference in the temp in my home. I paid the service fee plus the cost to drain the line which was $270 and it made NO difference in cooling my house. I am not satisfied because I shouldn't be paying out of pocket to make repairs or add refrigerant to a brand new unit. When talking to the repairman and the representative on the phone about my concerns, both of their responses felt dismissive. There was no real explanation on why these repairs are already necessary just more talk about costs that I would be responsible for to find out if a warranty claim was required.

I've used Climatech Heat and Air for years and they've always been very dependable! Also, their Tech, Perry, is excellent at his job and is very personable.

I had a new system installed about two years ago adn it was running a lot due to low cooling capability. I asked s tech to check it, e d=said it was fine. I had storm damage to a roof vent for my furnace so I had another tech come in and address the damaged vent. WHen he heard our story about the new unit, he thoroughly checked the system and discovered it was never fully charged. He fixed it at no extra cost and even installed filter cover that was too high to reach, for which I had the part already from a hardware store. The vent was difficult to get to, but he managed and charged only a diagnostic fee and the part's cost

Zac called before arriving at my home and was very polite and visited with my dog while asking about the problem I was having. He was extremely calm even with severe weather alerts blaring on every form of communication. He was worried about his family as they only moved to Oklahoma 2 weeks ago. He explained the problem with my old unit and cleaned the outside unit and wrote a proposal for a new unit which I am considering.
What an asset to this company.

Zack Thomas did an excellent job. He performed a much-needed cleaning of our outside A/C unit. This will enable it to last longer and work less hard.

The tech was friendly and helpful about what he was doing and he talked to me about the cost effective ways of how to maintain my unit

Repair man Chris was very observant and attentive and explained every step to us I was very satisfied even though there was no hope for repairing my unit I would still recommend Climatech heating and air to my friends.

Great customer service. The tech that came out to my residence was very professional and kept me informed on what he was seeing and the problems with my A/C.

Came across great. Under stood everything he talked about. Would like Zack on all future calls.

Another fabulous service call to keep the cool air coming nicely. Just the annual service but it keeps the system running and always apreciated.