H. Jack’s Plumbing and Heating Cleveland

I recently had H Jack’s Plumbing and heating come and fix my water heater. I had never used them but I would use in the future. I called at 5.:00 in the morning and they were there by 9am. They were sincere, knowledgeable and patient. I had 5 different gentleman in the home and each one was great. The day before I had Brad and Cody who were very kind and courteous. All gentlemen that came within the two days were a great representation of the company.

H. Jacks is an establishment of excellence! They responded exactly when we needed it most. They were effective in explaining the issue at hand and in making the repair. They went above and beyond in insuring the job was done to our satisfaction but also up to building code. The representatives were on time and stayed until all issues were resolved. I would highly recommend this company for all your plumbing needs!

We have had HJack's out to both our home and business for furnace and a/c replacement and maintenance. We used them the first time because they were the first company able to respond when we had an emergency issue with our furnace. Their prompt, professional, and well-priced service ensured that they are always our first call now!

I saw two employees when getting my quote and service. I had a water line run for my new fridge and the work was done beautifully. I call hjacks for all of my plumbing, heating, and cooling. They are very appreciative of their customers and i appreciate them.

I initially didn't feel valued or appreciated as a customer and my tenant felt disrespected as a female by the gentleman sent to work on the plumbing issue.

Ultimately, the idea of price, quality and engineering issues being passed on to the customer with minimum accountability, was in question.

On a positive side note, in the end an H.Jack representative put forth quality measures to rectify my grievance, which goes a long way for a disgruntled customer.

In a perfect world, there's no harm and no foul and all sides are happy. Unfortunately, its not quite a perfect world, yet and still I thank you for your time, consideration and willingness to have an open conversation.

Good luck in all future endeavors.

Keith was amazing! he was very detailed when explaining everything i didn't understand. came in super professional, got the job done quickly and efficiently! would recommend hjack to anyone! all my plumbing is finally working! no backing up! no standing in poop in the showers! and no hanging my washer out the door to avoid flooding! 10/10 work from the crew! thank you guys!

Called H.Jacks as a second opinion to see why our furnace was working and not working. The tech came out and I explained to him we had another company take a look at it and he asked to see the paperwork. So I showed him. He did not ONCE use any tools to look to see if that was the problem. He just kept saying we need a new furnace and he could do it for this price. I then asked what does the $175 cover and he told us his gas money and for him coming out same day (night). He then said if you just replace the motor, it’s a $1000. So we replaced just the motor and sure enough that was NOT THE PROBLEM! We are having the SAME issue and this was over a week ago. We had another tech from this company come out and he was very nice and looked over EVERYTHING & told us that yes it’s an older furnace but he’s not sure why it’s not working properly and he wishes he could do more for us. He was very nice, not pushy-just honest. I do feel like we were ripped off because when we asked for a quote for a new furnace he said over $8,000. Mind you, our house is not that big! When I asked if they could install central air as well, he quoted us all together a total of $14,000. I was shocked! I’m glad we didn’t go this route with this company!

Don’t get me wrong, the gentleman I handled my paperwork with was nice and so was the other tech but the first tech… I just didn’t care for because he literally did NOTHING when he came out first time and automatically said we need a new motor or a new furnace. So I wasted money - you live and you learn !!

My husband just received a call from I believe his name was Greg or Craig and let me just say he is the most professional person we've run into in a plumbing company!! That guy should be a model for how it's done!!! They will be here today to do some work for a leaky basement and kitchen sink on an order that was put in today. We appreciate the quick response for sure. Thank you

We had a backup in our kitchen sink and needed the problem resolved quickly as we were going out of town the next day. They were able to come out same day, provided me transparent pricing before performing any work, and resolved my issue same day. Would use again. Pricing was fair and availability was a huge plus

Welcome to homeownership! We just bought our first home in North Canton and we were only here 5 days when $h!t hit the fan. Literally. We have had so many people in and out of this house for the last week with the HJACKS crew being a majority of them. Everyone has been really nice but the communication could use some work. Every time we have called to discuss our schedules with someone from the main office, none of our messages seem to get relayed to the team and we never know if or when they are going to show up. Today, the crew from Cleveland showed up (without our knowledge) BUT they weren’t at fault. We want to shout out to the team from Cleveland!! Ben and his crew came out today to dig up our front yard and replace the sewer lines. They were friendly, knowledgeable and very professional. They noticed some errors that were done previously and called to have someone correct it. We had some pretty big shrubs in the way that unfortunately had to be removed. But they handled it perfectly and helped us with a little landscaping! They made sure to clean everything up when they were finished and even hosed down our driveway! These guys are great and we would definitely use them again in the future, if needed. No offense but we hope we don’t have to! Haha Thanks again guys! Appreciate you more then you know!