Ohio Town & Country Services

The woman who set up the appointment is beyond rude. She probably just needs to go ahead and retire and stop dealing with the public. I cannot believe they are still in business with a woman like that handling their customer service. Would not work with my schedule in any way shape or form, then wanted to be snotty and asked me if I could ask one of the neighbor boys to come over and sit at my house so they could come in . Took forever to get her to send someone to my house. Once they got there they tried to overcharged Me by $500 because of where I live. Do yourself a favor do not even call just find another company. I promise you it's not worth the headache you'll get from this company.

Total joke and rip off. I had to use this company because of my warranty company. My furnace wasn’t working the inducer fan was growling and wasn’t working period. Tony comes out and says needs fan. Has the warranty company order part then he comes back out and installs it guess what still doesn’t work. Has warranty company order igniter then comes to install it and still not working then says def need a gas valve that’s your problem so has warranty company order one and then comes out to install that and furnace half ass works. Says there ya go. I keep my mouth shut. Furnace quits working about 6 hrs after he left so I call back up and he comes out and says you need a furnace... ok fine get me a new furnace whatever and it’s gonna cost me out of pocket $350 for duct work modification and updated exhaust. Ok I agree to it. At the 3 month mark from when I filed the claim and after Tony tells me I’m on a waiting list now he comes out and installs my new furnace. After installing he says I don’t have enough gas pressure from outside and he has the furnace to where it will put out heat by cranking my regulator outside all the way up but I need to get the gas pressure fixed by calling my gas company. I pay the $350 bc I think he is being honest with me and I’ll have the gas company come out and I’ll be good to go. Gas company comes out says 1st someone cranked the reg all the way up which is illegal and 2nd is Lilly pumping liquid into furnace which will hurt furnace. He set pressure outside to spec and checked inside and was still too low inside and says the gas company equipment is good. I call Tony back to inform him and his response is “ sorry I can’t do anything for you” i was fed up with all of this so I call a trusted local company and they properly diagnosed my issue with the gas line and informed me that too large of a furnace was installed and I don’t have enough return air so my furnace runs until it overheats the. Shuts down and once it cools runs again. They also inform me my blower was turned all the way up to probably hide that. I had them install a large return air and fix my gas pressure issue and I was up and running finally after 4 1/2 months. I called the warranty company and Tony and neither wanted to reimburse me for my out of pocket expenses so I filed with the BBB and after doing that the warranty company reimbursed me my deductible and my out of pocket stuff but this joke of a company says he didn’t do anything wrong and isn’t giving me my money back. Beware of this con artist he has no clue of what he is doing he just wants to throw parts at something to see what sticks and not figure out why the part failed like a true technician should.

Tony has been to our house twice for warranty claims. Tony is very personable and does a great job of communicating. Old Republic is where I see the communication breakdown when making a claim. Once Tony is involved, he is courteous and professional. In and out for a furnace repair on a Sunday morning. Thanks Tony!

This company is a joke!!! Had a claim in for 3 weeks thru our home warranty company. During that 3 weeks no word at all from this company, called them several times it always goes to the voice mail of Tony somebody. Well Tony never returns your calls. Beware of this company have read so many bad reviews about them!

Tony came out diagnosed the problems. Then the home warranty got parts and his installation was absolutely perfect !!!! Did an A1 job. Would definatel y recommend to anyone. Very knowledgeable, and does a professional job .

The lady who picks up the call is such a rude lady. Would not recommend this Ohio town & country services. She doesn’t know how to speak or manage her customers. She’s so rude, never in my life encountered any rude person in service business, she needs to learn!

Terrible service! Woman sounds unpleasant and she was argumentative. She also flat out lies. My husband talked to her 2 weeks ago to schedule them to come look at our AC and she gave my husband a date and time and then they were a no show. My husband called backed and she claimed he never talked to her. Very strange. Don't do business with these people.

Receptionist is extremely rude!!! She may want to find a job that doesn’t force her to deal with the public.I don’t pay for services from companies that cannot treat others respectfully. Many of their other reviews seem to line up with my experience.

Though initially it was difficult to set up an appointment (during the holidays so understandable), once the appointment was setup he arrived on time, analyzed the situation quickly. The replacement appointment was prompt and installed the unit quickly.

Absolutly pathetic. Have a OPEN claim thru our home warranty company with this guy since September 2014. What a joke, won't return calls, empty promises, complete waste of our time. Do yourself a favor, don't contact them!