Brown's Heating Cooling Plumbing & Electrical, LLC

I have hired Browns more than 7 times for services . Browns has not fixed the problem because when it’s cold out my furnace malfunctions randomly.every yr.
or more.
Browns have been paid in full But states I was late paying them 1 time of 7 plus device calls and now I’m on a low in a in house rating system and all my payments are to be cash No worries On the cash
. It’s the principle and the light weight anger, misplaced frustration tone of the customer service rep...the force she hung up the phone.with was unprofessional
. As for me and My House, No More Browns for us!

Terrible service beware. Came out charged us for all the major parts to fix our furnace totaling over $2000 in the course of 1.5 years.

Starting with the same problem and always ending with the same problem. So nothing every getting permanently fixed. Then when the last guy came out whatever he did made our furnace no longer work at all. Had to immediately call another company because our house was under 50 degrees and it was less then 10 degrees out. Getting colder by the minute.

Just call another company. They will take all your money almost totalling a new furnace and leave you in the cold.

Woke up this morning with no water coming up from the well. Called and they had a tech out in no time who got our system back up and running in under an hour for a very great price. I would highly recommend using them. They'll be the first place I'll call from now on.

Very disappointed. We contacted this company because they claimed they worked on our brand tankless hot water heater. Tech came out and spent most of his time on the phone. Once they determined what part was needed he left with our payment. We never heard from them again. I reached out and left a message with their "after hours" person. No call back. Today I called to see if they would make some sort of repayment since we had to pay someone else to handle the problem. The supervisor apologized but offered no refund. He said he didn't know why no one called us back or followed up. Terrible customer service and follow-up. Very disappointing.

Steve is an expert at what he does. Highly recommend this business. Quick response time.

Very professional,easy to deal with and did the job(water heater) without any problems, highly recommend them!! And they actually answer their phone when you call,a huge plus these days!!

Very professional and knowledgable. Service tech was quick and gave me a very understandable summary of the situation. Would 100% recommend and will use in the future.

They did a very good job and did not overcharge and had to come back more than once and did not charge per visit and were very professional and got everything taken care of unlike those rip off artists at Lippincott.

Called Browns right before Labor Day. The person on the phone super helpful. They had someone out the very next day, on Friday. The repair person was prompt, courteous and the charge was reasonable. Thanks for saving our holiday!

The whole team Associate do a great job. Only one to in Lima Ohio, I would call for heating, plumbing, and air conditioning.