Fairfield Heating and Cooling, Inc.

Fairfield Heating and Cooling: Had a service call to my house on a Tues because the air was not cooling the house. The technician said the filter on the furnace needed changed and stated because that because the air was running the AC was frozen and he could not work on the unit. He said they would have to come back. OK, I paid the $96 service charge. I called to schedule another appointment. A different tech came out to the house on the next Friday and ran diagnostics on the AC. He said it was really ok but we had other serious problems. The main ductwork had become separated and he would write this up so the office would be calling me to set up an appointment. By the next Tuesday they had not called. I called into the office and was told that the service coordinator was in a meeting but I could leave a message. I left a message to call me explaining the situation. It’s Friday and I never received a call. I called Canal Winchester H&C

Quick, efficient, and cost friendly service!

I have used Fairfield Heating & Cooling for several years now they replaced our furnace our AC Unit water heater and have them out for yearly maintenance they are always on time professional respect your home willing to answer any questions you may have and fair priced and if something does go wrong they make it right They are my go to for all things heating and cooling because I know they’ll show up I highly recommend

They are the BEST! I have had them put in a new A/C and 2 other times for checkups and maintenance/service very knowledgeable, polite, friendly and price competitive what more could you ask for!

Horrible company to do business with. Dont waste your time. We had them install a BRAND NEW AC unit and furnace in our house 4 years ago and ha e nothing but issues since having it installed. We have had to have them come out every single summer to put more coolant in because they said it was losing coolantbut never bothered to try to find the supposed leak and charged us every time they came out. After finally having a competent technician from their company come out this year he tells us that there were bad parts from the factory and it was a known issue with those particular units. He also informed us that we were in fact not losing coolant and it was just the system reading false numbers because we have a closed system which has no way to lose anything. We then called the office to have the parts replaced under the warranty only to be cussed out by the MANAGER and he told us he would not business with us anymore because we were difficult customers. Never in my life haveI been treated this badly by a company whom I have paid thousands of dollars to do work and then even had to pay another company to come fix it properly because of their incompetence.

Had my spring maintenance on my ac today and as always these guys are very professional and thorough. I have used them for almost 10 years now and can’t see myself going anywhere else. Keep up the good work!

Furnace was off when I woke up. Called these guys and they came out a few hours later and was able to replace my furnace motor on the spot. Appreciate the great service and price. Will use again.

They went above and beyond, our motor came in from factory not programmed, tech drove to Cleveland and had it programmed and installed on my furnace. Very good service

I can't say enough nice things about them. I originally contacted to get a 'through-the-wall' unit installed. After talking with the sales rep I quickly realized for the price I could get a much better system installed (finished attic) and ended up purchasing a ductless 2-piece system. Through the whole experience (talking with sales rep, getting the unit installed, getting a follow up visit to service my existing unit) I have been very pleased. I would give them a 10/10 for customer service, speed of service, timely responses, and overall satisfaction. For the installation I was able to get it installed within a week of contacting them. For the service I was able to schedule it the NEXT DAY. All of this in the middle of peak summer season where temps are 90+ degrees --- BRAVO!!

Very nice serviceman. Very professional