Muetzel Plumbing, Heating & Cooling

We had different plumbers checks our sewage pump in an office building, got quotes to change it along with piping that reached 5k! We then had David Stilp from Muetzel plumbers who was very honest and basically said it does not need changed now! We appreciated his honest opinion that was built on his years of experience! We now know who to ask for when we need help!

Quick, polite, professional service that completed the job as it should have been completed with the last two service providers I hired.

The folks answering the phone were nice enough and easy to work with, responsive, etc. Cheers for doing the front-end well!

However, I was not pleased with the technician sent out (I will not name him here). I felt like my issue was not a terribly difficult one, yet he wanted to go the most difficult route to solve the problem (it felt like he was trained to handle all cases that way and he didn't have the depth of knowledge to get creative). Overall, my plumber seemed to lack experience and the ability to troubleshoot. On top of that, with paying him hourly, he seemed to just sort of "hem-haw" around when I was trying to discuss options and get some honest perspective. His attitude and demeanor did not instill any confidence in me that he could do our job to my expectations.

Also, pricing seemed like such a mystery to this plumber, he was constantly calling someone to get prices, rather than having a cheat sheet for pricing (which, I explained they were coming for a hose faucet, so not sure why they didn't have some pricing for common repairs?). I've worked with other plumbers and HVAC folks in the past that could say "yeah, I have that part on my truck and I think it runs $20, but will double-check." This guy did not exude that level of confidence or breadth of understanding with pricing.

Ultimately, one leaking piece was fixed, then another piece started leaking. I told the plumber to just settle up the bill with me and be on his way. I will look for a more experienced plumber if that small leak becomes a nuisance.

Muetzel had installed our old water heater for the previous owners which lasted FOREVER. When it finally blew, we called them to install new one. The front-line person who answered the phone, Sonia, was so kind and sympathetic to my situation. She said she had to be realistic with scheduling and so they weren't able to fit me in same day but she scheduled me for first time on the next business day. She agreed to call me if they had cancellations and she expressed understanding when I told her I was going to call around to see if I could get someone sooner. We ended up finding a plumber closer to where we live who was able to do it quicker, but I will always remember how easy it was to talk with Sonia and definitely would use them if (God forbid) we have more plumbing needs.

Guys were good. Had to crawl into some VERY tight spaces... like horror film tight and claustrophobic.

I’ve had an excellent experience with Muetzel. From the customer service on the phone to the technicians that came to my house, everything was great. They were able to get to my house quickly (they even called me to move my appointment up a few days when they had a cancellation). The technicians were very friendly. They were able to quickly diagnose the problem and resolve it. I highly recommend Muetzel.

Needed a pipe repaired in home I just moved in to that was corroded and starting to leak (albeit very slowly). Called and was told it would be as an "emergency call" later in the afternoon which was fine. Great communication throughout the day as they called back and offered to come in the early afternoon as they were running ahead and it would not be an emergency call. Couldn't get out of work early so I kept the later time. Got a call when the guy was headed to my house. He was super polite, explained everything, did a great job, cleaned up, etc. Also answered a few questions not related to the pipe that will ultimately save me money as it gave me the direction to go in order to get my hot water heater working correctly. May have taken him literally 60 seconds, but will save me time and money. And my dog liked him, so that pretty much seals the deal with me! I also appreciate their responses to the few negative reviews. Shows real credibility and responsibility. Well done. Will definitely be using these folks for all my plumbing (and heating and cooling) needs.

The people that work there are nice however I had to have someone from Muetzel come out to fix my boiler 2x and it still didn't work. I then had another company who came and found the actual problem but told me I had to replace my whole boiler because the manufacturer didn't make the parts anymore. They referred me to Muetzel for a new boiler. I finally had someone that works at my location look at it and he fixed it so now it works. Although Muetzel did give me a small discount they are still asking for payment of a service that didn't fix my problem. Very dissatisfied.

We've used Muetzel many times in the past. They're our first phone call for larger plumbing issues. This was a big job, major blockage, and the team was professional and communicated with me every step of the way. This was a two day job and it was determined that they weren't going to be able to complete the job. Extra services were going to be required, possibly excavation requiring the city's involvement. I was very pleased that they refunded our money for day #2 of services since they were unable to resolve our issue. I'd recommend Muetzel over many of the larger companies.

Alden was super professional, very knowledgable, and did a great job. Muetzel was easy to contact, and sent the repairman right away. Service was friendly and would 100% use again if needed.